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Urgent! UX Researcher Expert Job Opening In San Isidro – Now Hiring Rimac Seguros y Reaseguros

UX Researcher Expert



Job description

En Rímac Seguros, Protegemos tu mundo, impulsamos tu bienestar Somos la empresa líder del mercado asegurador, parte de BRECA, el grupo empresarial más grande del Perú y tenemos 129 años de experiencia en el mercado local.

Estamos transformándonos para ser una organización más ágil y centrada en el cliente, por ello nos encontramos en búsqueda de profesionales que quieran sumarse a este cambio.

Objetivo:
El propósito del
UX Researcher Expert - Digital
es responsable de Diseñar, ejecutar y gestionar investigaciones centradas en el usuario para obtener insights accionables que busquen brindar la mejor experiencia de los productos digitales de RIMAC y busquen contribuir a los objetivos estratégicos del negocio, asegurando un balance entre las necesidades del usuario y las prioridades comerciales.

Funciones:

  • Liderar investigaciones cualitativas y cuantitativas: Diseñar y realizar estudios para identificar las necesidades, comportamientos y expectativas de los usuarios, alineándolos con las metas del negocio.

  • Traducir insights en propuestas accionables: Comunicar hallazgos de forma clara y estratégica, presentándolos como soluciones que beneficien tanto a los usuarios como al negocio.

  • Resolver barreras en la investigación: Ser recursivo y proactivo ante limitaciones de tiempo, presupuesto o herramientas, encontrando alternativas efectivas.

  • Fomentar una visión estratégica: Colaborar con equipos de diseño y negocio para priorizar soluciones que equilibren impacto en el usuario y viabilidad comercial.

  • Gestionar el reclutamiento de usuarios: Optimizar procesos para garantizar representatividad y eficiencia en la obtención de participantes.

  • Facilitar la comunicación entre equipos: Servir como puente entre diseño, tecnología y negocio para alinear objetivos y promover decisiones basadas en evidencia.

Requisitos:

  • Egresado/Titulado en Psicología, Sociología, Antropología, Diseño, Comunicación, Marketing o carreras afines.

  • Deseable: Especialización en Digital assets, UX Research, Customer Experience (diplomados o cursos).

  • Experiencia: Mínimo 3 años en roles de Design Research, Service Design o Customer.

  • Experience, idealmente en sectores como seguros, banca, salud en proyectos digitales.

  • Experiencia en investigaciones cualitativas y cuantitativas.

  • Dominio de metodologías de Human-Centered Design, investigación cualitativa y cuantitativa, así como familiaridad con estudios de mercado.

  • Experiencia articulando hallazgos en entregables accionables para equipos de producto, tecnología o estrategia.

  • Esto sería deseable: experiencia liderando o colaborando en proyectos de transformación digital o diseño de nuevos servicios, especialmente en contextos altamente regulados o complejos.

  • Experiencia en el uso de frameworks como Jobs To Be Done, Personas, Journey Mapping, Blueprints, y herramientas como Dovetail ( por AI) y Figma .

  • Inglés Intermedio (Speaking)
  • Manejo de herramientas de investigación (e.g., Dovetail, Lookback, Google Forms).

  • Familiaridad en análisis de datos cualitativos y cuantitativos (e.g., Excel, Power BI,).

  • Familiaridad con sistemas de CRM y automatización de reclutamiento.

  • Metodologías ágiles de trabajo (Scrum, Kanban).

Competencias:

  • Estratega
  • Ejecutor
  • Desarrollador de Personas
  • Excelente Comunicador
  • Generador de Relaciones

Beneficios:

  • Flex time y early friday todo el año.

  • Cuponera de días libres + día libre por cumpleaños.

  • EPS al 90% en el plan base + seguro oncológico 100% + portabilidad.

  • EPS para padres y otros familiares.

  • Cursos de capacitación.

  • Línea de carrera.

  • Convenio con entidades educativas.

  • Udemy ilimitado.

En Rimac Seguros y Reaseguros estamos comprometidos con la igualdad de oportunidades y derechos.

Todas las personas que postulen a nuestras vacantes serán consideradas sin importar su origen, género, discapacidad, edad o cualquier otra característica, condición o preferencia.


Required Skill Profession

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