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Urgent! Técnico Soporte N1 Job Opening In Lima – Now Hiring Ditech Group

Técnico Soporte N1



Job description

NIVEL 1

FUNCIONES:

  • Brindar soporte técnico de primer nivel a los usuarios por teléfono, Web y Correo electrónico.

  • Registrar y gestionar los casos reportados en nuestro sistema de tickets para darles seguimiento hasta su resolución.

  • Solucionar y resolver problemas microinformáticos y de aplicaciones.

  • Instalar y configurar aplicaciones.

  • Creación de cuentas de usuario, incluidos restablecimientos de contraseñas, desbloqueos y permisos de acceso.

  • Colaborar con otros equipos de TI para escalar y resolver problemas técnicos.

  • Documentar todos los incidentes y resoluciones en el sistema de tickets de la Mesa de ayuda.

  • Proporcionar un excelente servicio al cliente y garantizar altos niveles de satisfacción del cliente.

GRADO DE INSTRUCCIÓN

  • Egresado técnico/universitario en Ingeniería de Sistemas, Computación e Informática o afines.

CONOCIMIENTOS INDISPENSABLES

  • Conocimiento de sentencias de base de datos a nivel básico-intermedio.

    (MySql, SQL Server, Postgress)
  • Experiencia de 2 años en la gestión de Mesa de Ayuda.

  • Experiencia en manejo de herramienta de tickets.

COMPETENCIAS CLAVE

  • Orientación al Cliente
  • Comunicación Efectiva
  • Iniciativa
  • Capacidad de análisis y trabajo a presión.

HORARIO:

Lunes a Viernes: Cobertura de 08:00am a 20:00pm.

Sábados: De 08:00am a 13:00pm

Descanso fijo: Domingos

100% presencial – Sede San Isidro


Required Skill Profession

Other General



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    Unlock Your Técnico Soporte Potential: Insight & Career Growth Guide


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