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Urgent! tecnico funcional en remedy on demand y duna Job Opening In San Isidro – Now Hiring Ayesa

tecnico funcional en remedy on demand y duna



Job description

Estimada red,

Nos encontramos en búsqueda de un TECNICO FUNCIONAL EN REMEDY ON DEMAND Y DUNA para un importante proyecto en el sector de las Telecomunicaciones e informática

¿Qué buscamos?

Un perfil técnico/ profesional con conocimientos en Ingeniería  de Sistemas / Informática o afines con experiencia comprobada en :

  • Conocimientos en el manejo de sistemas de Ticketing.

·       Conocimientos en Administración y configuración en
BMC Remedy
.

·       Metodología
ITIL
.

·       Inglés intermedio/avanzado.

  • Se requiere conocimiento de Office 365, no sólo a nivel usuario.

Buscamos alguien
proactivo, resolutivo y con ganas de aprender y aportar
.

Conocimientos deseables

BMC Helix Dashboards

  • Creación de dashboards personalizados.

  • Análisis de datos y configuración de roles y permisos.

  • Implementación de filtros avanzados
  • Exportación de datos e informes e integración con otras fuentes de datos.

  • Configuración de widgets y gráficos.

Developer Studio

  • Pruebas funcionales y depuración de errores mediante registros de ejecución.

  • Diseño y personalización de formularios.

  • Desarrollo y mantenimiento de lógica de negocio (filtros, active links, escalaciones).

  • Creación y modificación de menús, campos y reglas de negocio (SLA, asignaciones, etc.).

  • Documentación técnica completa (diseño funcional, especificaciones, flujos de trabajo, manuales de usuario).

BMC Helix ITSM

  • Gestión de módulos: cambios, incidencias, órdenes de trabajo, solicitudes de servicio.

  • Administración de Acuerdos de Nivel de Servicio (SLAs).

  • Gestión de la configuración y activos (
    CMDB
    ).

Otros conocimientos técnicos

  • Importación de datos con
    BMC Remedy Data Import
    .

  • Administración de
    BMC Helix CMDB
    .

  • Desarrollo y corrección de scripts en
    PostgreSQL
    .

  • Lenguajes:
    Java, Bash, C, Python
    .

  • Herramientas:
    Matlab, Maple
    .

  • Bases de datos:
    MySQL, PostgreSQL
    .

  • Desarrollo web:
  • Frontend:
    HTML5, CSS, Bootstrap
  • Backend:
    Django (Python)

Responsabilidades del puesto

·       Administrar, configurar y mantener la plataforma
Remedy on Demand
y
DUNA
.

·       Diseñar, implementar y dar soporte a dashboards, formularios y flujos de trabajo en
BMC Helix
.

·       Gestionar tickets de incidencias, problemas, cambios, órdenes de trabajo y solicitudes de servicio bajo las prácticas de
ITIL
.

·       Configurar y administrar la
CMDB
, asegurando la integridad de los datos.

·       Desarrollar y mantener reglas de negocio, scripts y automatizaciones para optimizar procesos.

·       Realizar pruebas funcionales, depuración de errores y generación de documentación técnica.

·       Coordinar la integración de
BMC Helix
con otras fuentes de datos y herramientas externas.

·       Elaborar reportes e informes de gestión para la toma de decisiones.

·       Asegurar el cumplimiento de
SLA
y niveles de servicio acordados con el negocio

¿Qué ofrecemos?

  • Incorporación a una empresa en continuo crecimiento.

  • Integración con un equipo multidisciplinario de profesionales altamente capacitados.

  • Salario competitivo en el mercado.

Interesados enviar CV documentado a
, con el asunto:
(COSMOS_REMEDY)
.

Trabajo #AyesaPerú #(Hashtags específicos según el área o proyecto


·      INGLES NIVEL ALTO

·      TRABAJO HIBRIDO


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