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Urgent! Technical Account Responsible Job Opening In Peru, Peru – Now Hiring An Unnamed Company

Technical Account Responsible



Job description

Por encargo de nuestro cliente, una importante empresa del rubro de Telecomunicaciones, estamos en una emocionante búsqueda del mejor talento para cubrir la vacante de:

TECHNICAL ACCOUNT RESPONSIBLE

Requisitos:

  • Profesional en Ingeniería de Sistemas, Ingeniería de Telecomunicaciones o afines, que cuenta con certificación en tecnologías Cloud.

  • Conocimientos de productos en la nube, con más de 5 años de experiencia relevante en proyectos de computación en la nube
  • Familiaridad con tecnologías generales de TI, como sistemas operativos, bases de datos, principales proveedores de software, productos de middleware o componentes de infraestructura TI (por ejemplo: DNS, LDAP/AD, etc.).

  • Experiencia en desarrollo de software y conocimientos en tecnologías de centros de datos/infraestructura/redes.

  • Experiencia en proyectos a gran escala y capacidad para impulsar la implementación de proyectos complejos interdepartamentales.

  • Microsoft Office a nivel Intermedio/Avanzado
  • Inglés a nivel Intermedio/Avanzado
  • Disponibilidad para viajar por negocios o talleres internacionales cuando sea necesario.

Funciones:

  • Responsable del soporte técnico ante incidencias de clientes, incluyendo intercambios técnicos, localización de fallas y delimitación de alcance, elaboración de planes de simulacro y otras tareas de aseguramiento técnico.

  • Colaborar plenamente con múltiples equipos dentro de la empresa, incluidos producto, preventa y operaciones, para proporcionar planes de soporte a nivel empresarial basados en la satisfacción del cliente y la estabilidad del negocio, así como generar mejores prácticas.

    Mejorar y planificar proactivamente servicios especiales para abordar los puntos críticos de los clientes.

  • Ejecutar la resolución de fallas en productos como redes, cómputo, almacenamiento y bases de datos en diversos escenarios, manteniendo una buena comunicación con los clientes respecto a las soluciones.

  • Garantizar el volumen de consumo en la nube de los clientes y, en caso de identificar oportunamente riesgos de disminución de dicho consumo, trabajar con el equipo para emitir alertas y gestionar la situación.

Condiciones laborales:


• Ingreso a planilla desde el primer día


• Modalidad: Presencial


• Horario: Lunes a viernes de 9:00 am.

a 06:30 p.m.


• Lugar laboral: San Isidro

¿Listo para el desafío?, Postula con nosotros.

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    Unlock Your Technical Account Potential: Insight & Career Growth Guide


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