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Urgent! Supervisor General de Servicios de Mesa de Ayuda Job Opening In San Isidro – Now Hiring Stefanini

Supervisor General de Servicios de Mesa de Ayuda



Job description

JOB DESCRIPTION

En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que nos apasiona y co-creando un futuro mejor.

Con el fin de continuar creciendo, actualmente nos encontramos en la búsqueda de un Técnico Informático para trabajar como Help Desk Lead

RESPONSIBILITIES AND ASSIGNMENTS

  • Administración de mesa de ayuda y supervisión para la provisión de soporte técnico a los clientes de manera oportuna y precisa.

  • Establecer estándares de servicio al cliente y las mejores prácticas a lo largo de todo el proceso de soporte técnico Seguimiento con los clientes para identificar áreas de mejora.

  • Responsable del cumplimiento de SLA y KPI
  • Desarrollar informes regulares sobre la productividad del equipo.

  • Entrena y apoyar a los analistas de la mesa de ayuda.

  • Manejo y ejecución de planes de acción y proyectos de mejora para la Mesa de Ayuda de alto impacto
  • REQUIREMENTS AND QUALIFICATIONS

  • Experiencia en puestos similares mínimo 2 años
  • Experiencia en la administración de mesa de ayuda y supervisión para la provisión de soporte técnico a los clientes de manera oportuna y precisa.

  • Experiencia en manejo y ejecución de planes de acción y proyectos de mejora para la Mesa de Ayuda de alto impacto
  • Metodología ITIL
  • Carrera culminada o titulado en Ingeniería de sistemas o similares
  • Orientación a innovación y mejoras
  • Creer para co-crear

    ¿Buscas un lugar donde tus ideas brillen?

    Con más de 37 años y una presencia global, en Stefanini transformamos el mañana juntos.

    Aquí, cada acción cuenta y cada idea puede marcar la diferencia.

    Únete a un equipo que valora la innovación, el respeto y el compromiso.

    Si eres una persona disruptiva, te mantienes en aprendizaje continuo y la innovación está en tu ADN, entonces somos lo que buscas.

    ¡Ven y construyamos juntos un futuro mejor!


    Required Skill Profession

    Computer Occupations



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      Unlock Your Supervisor General Potential: Insight & Career Growth Guide


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