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Urgent! Supervisor de Procesos y Gestión de Clientes Job Opening In San Isidro – Now Hiring WIN Internet

Supervisor de Procesos y Gestión de Clientes



Job description

Estamos creciendo y seguimos buscando profesionales con mucha actitud Winner

Somos WIN, una compañía peruana de servicio de internet por fibra óptica con alcance a nivel nacional estamos comprometidos con que nuestra comunidad disfrute de la verdadera velocidad del Internet.

Nos encontramos en búsqueda de los mejores talentos y tu puedes ser el siguiente Winner.

Serás Responsable De

  • Identificar los casos de clientes críticos mediante reportes internos y alertas
  • Coordinar con áreas de Visitas Técnicas, Planta Externa, Facturación y Atención al Cliente
  • Supervisar el avance de cada caso crítico
  • Mantener comunicación directa con el cliente crítico
  • Escalar internamente las incidencias complejas
  • Validar las soluciones aplicadas
  • Registrar en el sistema todas las acciones realizadas
  • Colaborar con el área de Gestión de Calidad
  • Analizar causas raíz de incidencias recurrentes
  • Generar reportes de resultados e indicadores de gestión

Para Ser Uno De Nuestros Profesionales Necesitas

  • Egresado/Bachiller Universitario de la carrera de Administración de empresas o afines.

  • Experiencia mínima de 1 a 3 años en el puesto y/o funciones similares de Supervisor de Clientes especializados o teniendo comunicación con áreas de Visita Técnica e instalaciones del sector Telecomunicaciones y/o servicios de electricidad o agua.

  • Certificado o especializaciones en Calidad.

  • Manejo de Microsoft Office a nivel Intermedio.

  • Power BI a nivel Básico.

Te Ofrecemos

  • Sueldo de acuerdo al mercado en planilla Win desde el día 1.

  • Utilidades de acuerdo a resultados anuales.

  • Seguro médico privado cubierto al 100% a partir del 1er mes.

  • Convenios corporativos para tu bienestar físico y mental.

  • Convenios corporativos en educación superior e idiomas.

  • Planes preferenciales en nuestros servicios.

Esta convocatoria se encuentra en concordancia con las políticas organizacionales de WIN donde se respeta la diversidad y no hace ningún tipo de discriminación de conformidad con la Ley N° 28983, también promueve la inclusión de la persona con discapacidad de conformidad con la Ley N° 29973 y no solicita ningún tipo de pago o abono para participar en procesos de reclutamiento y selección de acuerdo a nuestra Política Anti soborno.


Required Skill Profession

Other General



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