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Urgent! Supervisor de Gestión de la Experiencia del Cliente Job Opening In Lima – Now Hiring Confidential

Supervisor de Gestión de la Experiencia del Cliente



Job description

Importante empresa del sector Financiero se encuentra en búsqueda de un Supervisor de Gestión de la Experiencia del Cliente.

Responsabilidades

Gestionar y poner en marcha acciones estratégicas enfocadas en optimizar la experiencia global del cliente en cada uno de sus puntos de interacción con la organización.

Responsabilidades del Rol:

  • Diseñar y ejecutar iniciativas
    orientadas a enriquecer la experiencia del cliente en puntos de contacto físicos y digitales.

  • Evaluar indicadores de satisfacción
    para detectar áreas de oportunidad y proponer acciones de mejora.

  • Coordinar con equipos internos
    para perfeccionar procesos y optimizar los flujos de atención al cliente.

  • Impulsar proyectos de innovación y mejora continua
    , alineados con las percepciones y necesidades del cliente (VoC).

  • Generar reportes analíticos y presentaciones ejecutivas
    con hallazgos clave y recomendaciones estratégicas.

  • Formar y acompañar al equipo de atención
    , promoviendo prácticas centradas en el cliente.

  • Liderar iniciativas de cultura organizacional
    con enfoque en la experiencia del cliente.

¿Qué buscamos?

  • Formación universitaria en carreras de Ing.

    Industrial, Administración o afines.

  • Manejo de SQL intermedio/avanzado (será evaluado).

  • Experiencia conduciendo proyectos enfocados en la mejora de la percepción y satisfacción del cliente.

  • Manejo de herramientas de medición de experiencia (NPS, encuestas, dashboards, CRM).


Required Skill Profession

Other General



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