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Urgent! Supervisor de Cobranza en Call Center Job Opening In Peru, Peru – Now Hiring JpuSoluciones

Supervisor de Cobranza en Call Center



Job description

CONSTRUYE TU FUTURO EN JPU

En Jpu, somos líderes estratégicos en la gestión de cobranzas para entidades financieras, caracterizándonos por nuestro adaptabilidad y creación de nuevas tecnologías para mejorar el performance en nuestras gestiones.

Te ofrecemos más que un empleo: Una oportunidad para desarrollarte profesionalmente en un ambiente dinámico y retador

¿Cuál es tu reto?

  • Diseñar y ejecutar planes de capacitación mensual basados en hallazgos de calidad y necesidades operativas.

  • Monitorear y evaluar la gestión de los ejecutivos mediante la revisión de llamadas y KPIs definidos.

  • Detectar errores recurrentes en la atención al cliente y brindar retroalimentación oportuna al equipo.

  • Derivar correctamente contactos inbound al responsable correspondiente o asignarlo, verificando datos en el sistema.

  • Atender solicitudes del equipo de producción como revisión de propuestas de pago, emisión de documentación o seguimiento a casos específicos.

  • Coordinar operativos de llamadas según requerimientos de la cartera.

  • Participar en reuniones con supervisores de cartera y coordinación para presentar resultados.

¿Qué buscamos?

  • Egresado/a en en Ingeniería Industrial, Administración de Empresas o carreras a fines.

  • Experiencia mínima de 1 a 3 años en supervisión de cobranza o supervisión de capacitación y control de calidad en Contact Center de cobranzas.

  • Conocimiento de las normativas relacionadas a cobranza.

  • Manejo de Excel a nivel intermedio.

  • Conocimiento deseable en normas de calidad (ISO 9001)

Nuestra propuesta de valor para ti incluye:

Ingreso a planilla desde el primer día: CTS, gratificación, vacaciones, seguro social y más.

Horarios flexibles

Sueldo competitivo.

Comisiones estratégicas sin un tope de límite.

Medio día libre en la fecha de tu cumpleaños.

Línea de carrera desde el sexto mes: Avanza y crece con nosotros

Capacitación constante: Potenciamos tus habilidades y conocimientos.


Required Skill Profession

Other General



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    Unlock Your Supervisor de Potential: Insight & Career Growth Guide


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