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Urgent! Service Desk Agent Job Opening In Callao – Now Hiring SGS

Service Desk Agent



Job description

Descripción del empleo

  • Hacer trabajos de dispatcher de tickets incidentes y requerimientos N1
  • Atender los Tickets incidentes y requerimientos dentro de los niveles 1 y 2 de atención, en modalidad presencial, para garantizar la continuidad técnica de todo tipo de herramientas tecnológicas de usuarios SGS.
  • Garantizar el seguimiento adecuado de casos para mejorar la experiencia de los usuarios.
  • Proporcionar contacto de Segundo nivel y transmitir soluciones a los incidentes y requerimientos de los usuarios.
  • Escalar las consultas no resueltas al siguiente nivel de soporte.
  • Rastrear, enrutar y redirigir incidentes y problemas para corregir los recursos.
  • Actualizar los datos de los tickets para que sean categorizados correctamente.
  • Analizar los datos de los tickets en Plataformas como Servicenow.

  • Guiar a los clientes a través del proceso de resolución de incidentes.
  • Asegurar un registro, documentación y cierre adecuados de todos los tickets.
  • Realizar modificaciones o mejoras recomendadas al procedimiento.

  • Supervisión y Atencion de Tickets Incidentes y requerimientos dentro de los niveles 1 y 2 de atención, sea en modalidad remota o presencial, para garantizar la continuidad técnica de todo tipo de herramientas tecnológicas de usuarios SGS.
  • Garantizar, el seguimiento adecuado de casos, validación de conforme de los usuarios y calidad de atención técnica A1, logrando así una experiencia inmejorable para los usuarios SGS.
  • Proporcionar contacto de primer nivel y transmitir soluciones a los incidentes y requerimientos de los usuarios.
  • Escale adecuadamente las consultas no resueltas al siguiente nivel de soporte.
  • Rastrear, enrutar y redirigir incidentes y problemas para corregir los recursos.

    · Actualice los datos de los clientes y genere informes de actividad.
  • Guíe a los clientes a través del proceso de resolución de incidentes.
  • Haga un seguimiento con los clientes, proporcione comentarios y vea los problemas hasta su resolución usando la plataforma SGSNow.
  • Utilizar excelentes habilidades de servicio al cliente y superar las expectativas de los clientes.

    · Asegurar un registro, documentación y cierre adecuados de todos los tickets.
  • Modificaciones o mejoras recomendadas al procedimiento.
  • Conserve y aumente su conocimiento de los procedimientos, productos y servicios de la mesa de servicios.
  • Requisitos

  • Profesionales de las carreras de Técnica o Universitaria de Sistemas, Electrónica, de Redes y Comunicaciones y/o afines.
  • Experiencia mínima de 2 años en área de soporte y 1 año en funciones similares.
  • Experiencia en atención de soporte en nivel 1 y nivel 2 para usuarios.
  • Conocimientos de ITIL 4 – Gestión de incidentes y gestión de cambios.
  • Conocimiento y manejo de Hardware y Sotware empresarial (desde Office 365 hasta ERP's empresariales).
  • Manejo de indicadores (KPI de atención en Help Desk).
  • Manejo de plataforma de tickets como Service Now.
  • Manejo de herramientas de remoteo de equipos y conexión VPN.
  • Trabajo PRESENCIAL en Callao o Provincias
  • Información adicional

  • Ingreso a planilla desde el primer día.
  • Seguro de Vida Ley.
  • Prima EPS cubierto al 80%
  • Capacitaciones constantes.
  • Convenios Corporativos.

  • Required Skill Profession

    Information And Record Clerks



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      Unlock Your Service Desk Potential: Insight & Career Growth Guide


    • Real-time Service Desk Jobs Trends in Callao, Peru (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Desk in Callao, Peru using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 252 jobs in Peru and 8 jobs in Callao. This comprehensive analysis highlights market share and opportunities for professionals in Service Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Service Desk Agent Job?

      Great news! is currently hiring and seeking a Service Desk Agent to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SGS adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Peru laws and regulations
    • What Is the Average Salary Range for Service Desk Agent Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Callao. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Service Desk Agent?

      Key qualifications for Service Desk Agent typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Service Desk Agent?

      To improve your chances of getting hired for Service Desk Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Service Desk Agent Job Success
      SGS interview tips for Service Desk Agent

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the SGS's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Service Desk Agent interview at SGS, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SGS's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Service Desk Agent Positions

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