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Service Designer Senior Job Opening In Lima – Now Hiring wirbi®


Job description

En
Wirbi
buscamos un
Service Designer Senior
para diseñar y transformar servicios end-to-end en el sector salud, integrando la voz del cliente, los procesos internos y la visión del negocio.

El rol es clave para rediseñar procesos e intervenir journeys desde la vista del cliente, generando valor tanto para el usuario como para la organización.

Responsabilidades

  • Liderar investigaciones cualitativas y cuantitativas con pacientes, asegurados, médicos y stakeholders internos.

  • Identificar fricciones, puntos de dolor y motivaciones en los procesos.

  • Traducir insights en recomendaciones prácticas y materiales visuales (journeys, blueprints, presentaciones ejecutivas).

  • Mapear journeys actuales y futuros (As Is / To Be), considerando frontstage y backstage.

  • Diseñar service blueprints, prototipos de servicios y experimentos rápidos.

  • Integrar el diseño digital, los procesos administrativos y la experiencia física en proyectos phygital.

  • Facilitar workshops de co-creación con áreas como Operaciones, Seguros, Clínicas, Farma y TI.

  • Definir y monitorear KPIs de experiencia: NPS, CES, UMUX, ahorro por convenios, porcentaje de compra en red.

  • Incorporar behavioral design para incentivar decisiones adecuadas en los pacientes.

  • Asegurar la escalabilidad del diseño hacia otros procesos de salud.

Requisitos

  • Mínimo 5 años de experiencia en roles de service design, design research, customer experience o innovación.

  • Formación en diseño de servicios, innovación, psicología, diseño industrial, UX, comunicaciones o carreras afines.

  • Conocimientos avanzados en: journey maps, service blueprints, stakeholder mapping y ecosystem mapping.

  • Investigación cualitativa y cuantitativa (entrevistas, shadowing, encuestas, métricas de experiencia).

  • Prototipado de servicios y experimentos rápidos.

  • Facilitación de workshops.

  • Diseño de productos digitales y físicos (nivel intermedio en UX/Product Design).

  • Deseable experiencia en salud, seguros o retail farmacéutico.

  • Experiencia en proyectos phygital (clínica + digital).

  • Uso de IA aplicada al proceso de diseño.

  • Manejo de herramientas: Figma, Figjam, Miro, Maze, Codens, Smaply u otras similares.

  • Idiomas: Español nativo e inglés intermedio/avanzado.

Conocimientos deseables:

  • Analítica y data-driven design (Power BI, Tableau, SQL, Excel avanzado).

  • Procesos y eficiencia operativa.

  • UX Writing y accesibilidad.

  • Principios de UI.

Condiciones Laborales

  • Jornada: lunes a viernes de 9:00 a.m. a 6:00 p.m.
  • Modalidad: Híbrida
  • Sede: San Isidro, Lima

Required Skill Profession

Other General


  • Job Details

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Unlock Your Service Designer Potential: Insight & Career Growth Guide


Real-time Service Designer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Designer in Lima, Peru, highlighting market share and opportunities for professionals in Service Designer roles.

354 Jobs in Peru
354
145 Jobs in Lima
145
Download Service Designer Jobs Trends in Lima and Peru

Are You Looking for Service Designer Senior Job?

Great news! is currently hiring and seeking a Service Designer Senior to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at wirbi® adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Peru laws and regulations

What Is the Average Salary Range for Service Designer Senior Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Lima. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Designer Senior?

Key qualifications for Service Designer Senior typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Designer Senior?

To improve your chances of getting hired for Service Designer Senior, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Designer Senior Job Success

wirbi® interview tips for Service Designer Senior

Here are some tips to help you prepare for and ace your Service Designer Senior job interview:

Before the Interview:

Research: Learn about the wirbi®'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Designer Senior interview at wirbi®, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the wirbi®'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Service Designer Senior Positions

Setting up job alerts for Service Designer Senior is easy with Peru Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!