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Urgent! Senior Manager Services Job Opening In San Isidro – Now Hiring EVOL (TSnet)

Senior Manager Services



Job description

ÚNETE A NUESTRO EQUIPO

En
EVOL Talent
lideramos soluciones de Staffing IT y BPO con más de 25 años en el mercado, acompañando a clientes de sectores como banca, telecomunicaciones, energía, salud, retail e industria.

Nuestro compromiso es garantizar continuidad, calidad y valor en cada proyecto, potenciando la innovación y la excelencia operativa en entornos tecnológicos de alta exigencia.

Responsabilidades principales

  • Gestionar la relación con clientes enterprise a través de comités operativos, QBRs y planes de fidelización.

  • Asegurar cumplimiento de
    SLA,
    satisfacción y retención de cartera clave.

  • Liderar la gestión de cuentas con más de 150 analistas o consultores, optimizando la operación y garantizando continuidad contractual.

  • Controlar indicadores económicos y operativos: horas/HES/OC, NPS, CSAT, costos y márgenes.

  • Coordinar con áreas internas (Reclutamiento, Operaciones, Legal, Finanzas, Comercial) para cobertura de requerimientos y gestión integral del delivery.

  • Diseñar y ejecutar planes de mejora continua, automatización (RPA/ServiceNow) y optimización de procesos.

  • Generar y presentar reportes ejecutivos al cliente mediante herramientas analíticas (Power BI, Excel avanzado).

  • Impulsar nuevas oportunidades de negocio a partir de las cuentas gestionadas (upsell y expansión de servicios).

  • Desarrollar actividades desde la sede del cliente.

Perfil requerido

  • Formación:
    Administración, Ingeniería Industrial, Empresarial o afines (deseable especialización en Gestión de Proyectos, KPIs, Negociación o Análisis de Datos).

  • Experiencia:
  • Mínimo 3 años
    en gestión de operaciones de BPO/Staffing IT o Fábricas de Software.

  • Liderazgo de equipos >200 Analistas, Consultores (FTE) y manejo de clientes enterprise multiindustria.

  • Gobierno de SLA/KPI, QBRs, continuidad contractual y planes de expansión.

  • Experiencia en automatización de procesos, control de costos y mejora de indicadores de satisfacción (CSAT/NPS).

  • Conocimiento
  • Herramientas y marcos:
    ITIL v4, Lean/Kaizen, Scrum/Kanban, ServiceNow, Power BI, ERP/CRM.

  • Idiomas:
    Inglés básico.

Competencias

  • Orientación al cliente y a resultados.

  • Liderazgo de equipos multidisciplinarios.

  • Comunicación ejecutiva y negociación.

  • Análisis de datos y enfoque en mejora continua.

  • Innovación y proactividad para proponer soluciones.

  • Disponibilidad para trabajo presencial 80% e hibrido 20%.

Cabe informar que el postulante afirma su consentimiento y autorización del uso de sus datos personales expuestos en su CV, dentro del marco de la Ley de Protección de Datos Personales N° 29733, para fines únicamente de postulación con la organización, este registro se deriva al área de RRHH y se conservará durante un plazo máximo de 6 meses, posterior al proceso de selección.

MIMP y normas complementarias, se reciben también postulaciones de personas con discapacidad, debidamente acreditadas y certificadas, a fin de ser evaluadas según la descripción del puesto.


Required Skill Profession

Other General



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    Unlock Your Senior Manager Potential: Insight & Career Growth Guide


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