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Query Handling Agent Job Opening In Lima – Now Hiring DHL


Job description

O)

Perú-Lima-Lima | Tiempo completo | Tiempo Definido | Mixed Shift

En DHL Express, nuestro propósito es Conectar a las personas, mejorar vidas.

Somos la empresa más internacional del mundo, la gran máquina amarilla, como nos encanta llamarla.

Específicamente en nuestra región de América Central y del Sur, cubrimos 15 países, desde el Parque Nacional Tikal en Guatemala, hasta Ushuaia en Tierra del Fuego - Argentina.

Somos más de 3.400 Especialistas Internacionales Certificados que trabajamos apasionadamente y motivados COMO UN SOLO equipo, moviendo más de 10 millones de envíos al año y superando las necesidades de nuestros clientes, mientras apoyamos sus negocios e impactamos positivamente en nuestras comunidades al mismo tiempo.

Somos el Great Place to Work # 1 en América Latina y nos sentimos muy orgullosos de eso.

Y tenemos buenas noticias ...

Estamos buscando una Superestrella como tú, centrado en nuestros clientes y que quiera tener el mejor día, todos los días ...

Propósito del Rol:

Gestionar, investigar y resolver las consultas y/o reclamos de los clientes con su facturación correspondientes a los diferentes servicios que presta la organización, proporcionando altos estándares de calidad, aplicando los procedimientos y políticas relacionadas al proceso.

Responsabilidades:

  • Garantizar que las consultas de los clientes de múltiples canales se atiendan rápidamente alineados con los estándares establecidos con: atención a las llamadas entrantes y correos electrónicos.

  • Proporcionar un servicio al cliente profesional y cualitativo de acuerdo con los estándares de DHL.

  • Promover activamente las funcionalidades de autoservicio y/o asegurar que la consulta del cliente se trate estructuralmente para que se repita.

  • Manejar los sistemas internos como SAP, Facturador Local y Gema tanto para el negocio de Express y de Aduanas.

    Asimismo, registrar las consultas con precisión en SAP.

  • Elaborar de reportes y análisis de los diversos KPIs del área de Query Handling.

  • Gestionar el proceso de escalamiento del cliente cuando ocurre y hacerse cargo de la resolución.

  • Actuar como un experto en la materia relacionado con la facturación de cuentas por cobrar.

  • Contribuir y fomentar un excelente clima laboral en el equipo que asegure el alto rendimiento.

Requisitos:

  • Egresado de las carreras de Contabilidad, Administración, Ing.

    Industrial o afines.

  • Contar con experiencia mínima 1 a 2 años en procesos contables y de facturación.

  • Conocimientos básicos de procesos contables y de facturación.

  • Office a nivel avanzado.

  • Inglés a nivel Intermedio.

Entidad Legal de Posteo DHL Express Peru S.A.C.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Query Handling Potential: Insight & Career Growth Guide


Real-time Query Handling Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Query Handling in Lima, Peru, highlighting market share and opportunities for professionals in Query Handling roles.

Are You Looking for Query Handling Agent Job?

Great news! is currently hiring and seeking a Query Handling Agent to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DHL adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Peru laws and regulations

What Is the Average Salary Range for Query Handling Agent Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Lima. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Query Handling Agent?

Key qualifications for Query Handling Agent typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Query Handling Agent?

To improve your chances of getting hired for Query Handling Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Query Handling Agent Job Success

DHL interview tips for Query Handling Agent

Here are some tips to help you prepare for and ace your Query Handling Agent job interview:

Before the Interview:

Research: Learn about the DHL's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Query Handling Agent interview at DHL, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the DHL's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Query Handling Agent Positions

Setting up job alerts for Query Handling Agent is easy with Peru Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!