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Practicante Profesional de Helpdesk/ IT Support Job Opening In Lima – Now Hiring Encora Inc.

Practicante Profesional de Helpdesk/ IT Support

    Peru Jobs Expertini Expertini Peru Jobs Lima Other General Practicante Profesional De Helpdesk/ It Support

Job description

Ubicación: Lima, Perú

Modalidad de trabajo: Presencial en Av. Antonio Miró Quesada, 425, Magdalena del Mar

Resumen del puesto

En Encora estamos en búsqueda de
dos Practicantes Profesionales para el área de IT Support / Helpdesk ,
apasionados por la tecnología y con ganas de aprender en un entorno dinámico y colaborativo.

Este rol es ideal para estudiantes que deseen iniciar su carrera profesional brindando soporte técnico, resolviendo incidencias y participando activamente en la gestión de infraestructura tecnológica.

Responsabilidades y Funciones

  • Brindar soporte técnico en la identificación y resolución de problemas relacionados con hardware, software y periféricos.

  • Recepcionar, registrar y gestionar solicitudes de usuarios mediante sistemas de ticketing, asegurando una atención oportuna.

  • Proporcionar asistencia técnica a usuarios internos tanto de forma remota como presencial.

  • Apoyar en la instalación y configuración de sistemas operativos y aplicaciones.

  • Colaborar en el mantenimiento de inventario de equipos y periféricos.

  • Participar en tareas relacionadas con Active Directory y gestión de usuarios.

  • Documentar procedimientos técnicos y soluciones aplicadas.

Requisitos y Habilidades

  • Bachiller y/o Egresado o de carreras como Redes, Sistemas, Computación, Telemática, Informática o afines.

  • Disponibilidad completa de horario de labores de lunes a viernes de 9:00 a.m. a 6:00 p.m.
  • Poder facilitar carta de presentación de prácticas profesionales por parte de su universidad/ instituto.

  • Conocimiento/ experiencia en instalación y configuración de sistemas operativos Windows/Mac.

  • Manejo de Active Directory y sistemas de gestión de tickets.

  • Conocimiento general de hardware y software.

  • Capacidad para diagnosticar y resolver problemas técnicos.

Competencias Blandas

  • Comunicación efectiva y clara con usuarios y equipos técnicos.

  • Proactividad y disposición para aprender.

  • Capacidad de trabajo en equipo.

  • Organización y gestión del tiempo.

  • Orientación al cliente interno.

Condiciones laborales:

  • Convenio de prácticas profesionales acorde a ley.

  • Subvención económica por prácticas profesionales.

  • Seguro de Formación Laboral Juvenil (FOLA).

  • Laptop e implementos de trabajo asignados.

Experiencia multicultural - GPTW.

Acerca de Encora

Encora es el socio preferido de ingeniería digital y modernización de algunas de las principales empresas del mundo y empresas nativas digitales.

Con más de 9,000 expertos en 47+ oficinas y laboratorios de innovación en todo el mundo, las prácticas tecnológicas de Encora incluyen Ingeniería y Desarrollo de Productos, Servicios en la Nube, Ingeniería de Calidad, DevSecOps, Datos y Análisis, Experiencia Digital, Ciberseguridad e Ingeniería de IA y LLM.

En Encora, contratamos profesionales únicamente en función de sus habilidades y calificaciones, y no discriminamos en función de la edad, discapacidad, religión, género, orientación sexual, estado socioeconómico o nacionalidad.

Required Skill Profession

Other General


  • Job Details

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Are You Looking for Practicante Profesional de Helpdesk/ IT Support Job?

Great news! is currently hiring and seeking a Practicante Profesional de Helpdesk/ IT Support to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Encora Inc. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Peru laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Lima. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Practicante Profesional de Helpdesk/ IT Support typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Practicante Profesional de Helpdesk/ IT Support Job Success

Encora Inc. interview tips for Practicante Profesional de Helpdesk/ IT Support

Here are some tips to help you prepare for and ace your Practicante Profesional de Helpdesk/ IT Support job interview:

Before the Interview:

Research: Learn about the Encora Inc.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

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