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Urgent! Operations, Operations Analyst SV Job Opening In Cerro San Salvador – Now Hiring TELUS Digital

Operations, Operations Analyst SV



Job description

Position overview

The Operations Analyst is responsible for escalations, derivatives, solving complex cases, and supporting operations team leaders and customer service representatives in various activities of the operation.

This will also provide customer service for mortgage guarantees services, the Home Buyer's program through inbound calls to customers, providing excellent customer service, and meeting the needs of research on home warranty.

Key responsibilities:
In addition to daily responsibilities related to phone support, the Operations Analyst will provide extra support to Operations Team Leaders and Customer Service Representatives.

It will also be responsible for assisting with Call Specialist doubts in special cases, procedures, and high-level decisions to implement the policies and procedures established by the account to retain and motivate customers to stay with their home warranty services.

Requirements & Core Competencies:

  • Schedule flexibility


  • Managing self-development

  • Embracing technology
  • Focusing on customers
  • Giving support

Functional competencies:

  • Microsoft Office - Intermediate
  • Customer Service - Advanced
  • Quality Processes - Advanced

Qualifications:

  • A third-year level or graduate of Business Administration, Industrial Engineering, or related career - Desirable.

  • English - B2:

  • Oral and written comprehension

  • Appropriate use of language

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.

All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity.


Required Skill Profession

Other General



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    Unlock Your Operations Operations Potential: Insight & Career Growth Guide


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