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Urgent! Jefe de Soporte Técnico - Divemotor Job Opening In Lima District – Now Hiring Divemotor

Jefe de Soporte Técnico Divemotor



Job description

Descripción del puesto

En el Grupo Divemotor, nos enorgullece promover un entorno de trabajo inclusivo donde valoramos la diversidad y fomentamos la igualdad de oportunidades para todo el equipo.

Nos comprometemos a seleccionar a nuestros/ascolaboradores/as basándonos en sus competencias y habilidades, sin discriminación por motivos de raza, género, orientación sexual, religión, discapacidad o cualquier otra condición protegida por la ley vigente N° .

Nos encontramos en la búsqueda del mejor talento para cubrir la vacante de: Jefe de soporte Servicio

Misión

Planificar y controlar el funcionamiento de los talleres; asegurar el procesamiento efectivo de soluciones técnicas a fallas de producto, establecer y mantener medios de comunicación con los fabricantes y brindar el soporte técnico a todos los talleres de la red, a fin de realizar la correcta aplicación de los procedimientos recomendados por los fabricantes y minimizar reclamos por parte de los clientes.





Funciones:

  • Brindar soporte a los talleres a nivel nacional en el aspecto técnico, cumplimiento de procesos de garantías, recalls, equipamiento de taller y necesidades de capacitación para lograr la estandarización de los trabajos de servicio.
  • Fortalecer la atención en los talleres en casos complejos de la parte técnica, con el objetivo de definir efectiva y oportunamente la atención de los talleres elevando los casos más críticos a fábrica hasta su resolución logrando soluciones rápidas a los clientes.
  • Supervisar las condiciones dentro de los talleres (conocimientos técnicos, equipos necesarios), para que los mismos puedan realizar los trabajos según los protocolos establecidos.
  • Elaborar y cargar en SAP los paquetes de servicio por modelo, adecuándolo a las condiciones del país, a fin de mantener información técnica actualizada.
  • Elaborar informes de producto a las fábricas en cuanto a las fallas comunes para contribuir a la mejora continua de los productos y su adecuación a nuestro mercado.
  • Realizar seguimiento y coordinar con talleres el cumplimiento de las acciones de fábrica a fin de cumplir con lo solicitado por los fabricantes
  • Requisitos

  • Egresado(a) de las carreras técnicas de Mecánica, Mecatronica, afines a la Mecánica o ciencias empresariales
  • 5 años de experiencia
  • Manejo de SAP.
  • Experiencia en el sector automotriz
  • Excel intermedio- avanzado.
  • Licencia de Conducir (Brevete A-I)
  • Beneficios

  • Cubrimos la Alimentación principal (almuerzo) al %.
  • Preocupados en tu salud, cubrimos un % de cobertura EPS.
  • Te ofrecemos una larga lista de Convenios educativos donde podrás escoger la mejor opción para seguir capacitándote y desarrollándote
  • Vivirás un excelente clima laboral y participarás de programas de reconocimiento.
  • Te brindamos oportunidades de crecimiento y desarrollo profesional
  • Podrás participar en nuestro programa de talento (según política vigente).
  • Tendrás acceso a descuentos en productos que ofrecemos.
  • Te brindamos cuponera de horas libres
  • Formarás parte de una de las empresas líderes en el rubro automotriz.

  • Required Skill Profession

    Supervisors Of Installation, Maintenance, And Repair Workers



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