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Urgent! Help Desk Analyst L1 Job Opening In Lima – Now Hiring Stefanini LATAM

Help Desk Analyst L1



Job description

Únete a nuestro equipo como Analista de Mesa de Ayuda

Si te apasiona la atención al usuario y la resolución de incidencias, esta es tu oportunidad para crecer profesionalmente.

Buscamos un
Analista de Mesa de Ayuda
que será el único punto de contacto con los usuarios, brindando soporte y asegurando una gestión eficiente de sus solicitudes.

Responsabilidades

  • Brindar soporte técnico de primer nivel a usuarios finales por teléfono, correo electrónico o en persona.

  • Solucionar problemas de hardware y software en equipos de escritorio, portátiles, impresoras y dispositivos móviles.

  • Instalar, configurar y mantener aplicaciones de software y sistemas operativos.

  • Administrar cuentas de usuario: creación, restablecimiento de contraseñas y asignación de permisos de acceso.

  • Escalar y colaborar con otros equipos de TI para resolver incidentes complejos.

  • Documentar incidentes, acciones y resoluciones en el sistema de tickets de la mesa de ayuda.

  • Garantizar un servicio al cliente de calidad, priorizando la satisfacción de los usuarios.

  • Mantenerse actualizado con las últimas tendencias y avances tecnológicos.

  • Apoyar proyectos e iniciativas de TI asignadas por el área.

Requisitos

  • Experiencia comprobada en
    analista de mesa de ayuda, soporte técnico o puesto similar
    .

  • Conocimiento sólido en
    sistemas operativos Windows y Microsoft Office Suite
    .

  • Experiencia en
    resolución de problemas de hardware y software
    .

  • Excelentes habilidades de
    comunicación, atención al detalle y resolución de problemas
    .

  • Capacidad para
    trabajar de forma independiente, bajo presión y priorizar tareas
    .

  • Orientación al cliente con un enfoque en brindar un servicio excepcional.

  • Conocimientos básicos de
    redes y protocolos
    .

  • Certificaciones relevantes (ej.
    CompTIA A+, Microsoft Certified Professional
    ) serán consideradas una ventaja.

Horario de trabajo Presencial:
Rotativo


Postula ahora y sé parte de nuestro equipo de tecnología


Required Skill Profession

Other General



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    Unlock Your Help Desk Potential: Insight & Career Growth Guide


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