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Gestor(a) de Speech Analytics - Contact Center Job Opening In lima peru – Now Hiring Interbank


Job description

Tu objetivo principal será:

Realizar monitoreo, encontrarás hallazgos y brindarás feedback que generen una mejora en la gestión para generar una experiencia INcreíble.


¿Cómo lo lograrás?

  • Realizarás monitoreo y evaluación de audios en Banca Telefónica y tickets en whatsapp validando el correcto uso de protocolos de atención.
  • Cuantificarás los hallazgos evidenciados en las revisiones.
  • Brindarás soporte y feedback sobre las llamadas y tickets auditados.
  • Harás seguimiento a los asesores sobre los puntos a mejorar.
  • Calibrarás categorías Speech Analytics.
  • Detectarás motivos de insatisfacción de nuestros clientes y propondrás mejoras en los procesos.
  • Darás retroalimentación a los Supervisores, Asesores y Analistas de procesos sobre oportunidades de mejoras que fueron detectadas.
  • Elaborarás y presentarás informes semanales y mensuales de la evolución de la calidad de las atenciones.
  • ¿Qué necesitamos de ti?

  • Ser egresado o estudiante universitario desde 8° ciclo de las carreras de Administración de Empresas, Educación, Ingeniería Industrial o afines.
  • Conocimientos de presentaciones efectivas, comunicación a todo nivel, técnicas de entrenamiento.
  • Experiencia en análisis de resultados de evaluaciones para determinar planes de acción o mejoras en capacitación.
  • Office a nivel intermedio.
  • ¿Qué te ofrecemos en Interbank?

  • Ser parte de la aceleración de la transformación digital de una de las empresas más importantes del Perú.
  • Oportunidades de desarrollo y aprendizaje continuo.
  • Remuneración competitiva.
  • Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Are You Looking for Gestor(a) de Speech Analytics Contact Center Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Interbank adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Peru laws and regulations

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    Key qualifications for Gestor(a) de Speech Analytics Contact Center typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Gestor(a) de Speech Analytics Contact Center Job Success

    Interbank interview tips for Gestor(a) de Speech Analytics   Contact Center

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    Before the Interview:

    Research: Learn about the Interbank's mission, values, products, and the specific job requirements and get further information about

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    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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