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Urgent! Gerente de Transformación BTO Job Opening In Lima Metropolitana – Now Hiring Las mejores empresas para trabajar en Perú

Gerente de Transformación BTO



Job description

Objetivo del puesto:

Liderar el diseño e implementación del nuevo modelo operativo de la organización, asegurando la rentabilidad, la eficiencia operativa, el cumplimiento normativo y el desarrollo de capacidades tecnológicas y humanas que impulsen la competitividad y sostenibilidad del negocio.

Funciones:

  • Diseñar y ejecutar la estrategia de transformación organizacional bajo un enfoque de eficiencia, innovación y orientación al cliente.

  • Dirigir proyectos de transformación digital, automatización de procesos (RPA, low-code/no-code) y mejora continua.

  • Redefinir procesos y estructuras organizacionales para promover la agilidad y la creación de valor.

  • Liderar la gestión del cambio cultural, fortaleciendo el liderazgo y las competencias de los equipos.

  • Supervisar la priorización y control de inversiones tecnológicas, asegurando su retorno (ROI).

  • Promover la adopción de herramientas digitales y metodologías ágiles que optimicen la operación.

  • Asegurar el cumplimiento normativo y de protección de datos, conforme a las regulaciones locales e internacionales.

  • Implementar y monitorear indicadores de desempeño que midan el impacto del modelo operativo.

  • Colaborar con la alta dirección y áreas clave para garantizar la ejecución efectiva del plan de transformación.

  • Identificar oportunidades de innovación, nuevos servicios y mejoras continuas que fortalezcan la propuesta de valor al cliente.

Requisitos:

  • Formación Académica: Profesional titulado en Ingeniería Industrial, Administración, Sistemas o carreras afines.

  • Deseado: Estudios de postgrado o MBA en Estrategia, Innovación o Transformación Digital.

  • Experiencia: Mínimo 5 años en posiciones de liderazgo senior o gerencial en entornos de contact center, BPO, consultoría estratégica o empresas de servicios.

  • Experiencia comprobada: Liderar proyectos de transformación digital, automatización de procesos y/o reestructuración organizacional.

  • Gestión de cambio cultural: Desarrollo de capacidades en equipos multidisciplinarios.

Conocimientos técnicos:

  • Transformación organizacional (BTO/BPM/BPO).

  • Automatización de procesos: RPA, low-code/no-code, IA conversacional.

  • Estrategias de digitalización y experiencia del cliente (CX, omnicanalidad).

  • Metodologías ágiles (Scrum, Kanban, Lean).

  • Gestión financiera y análisis de rentabilidad de proyectos.

  • Arquitectura organizacional y rediseño de procesos.

  • Gestión del cambio (Change Management).

  • Indicadores de gestión (KPI, OKR).

  • Normativa de protección de datos y compliance.

  • Herramientas digitales y de análisis (Power BI, Excel avanzado, Microsoft 365 o equivalentes).

Idiomas:

  • Inglés técnico (Indispensable).

Disponibilidad:

  • Jornada de trabajo: 48 horas a la semana de manera presencial.

  • De lunes a viernes en horario de oficina.

  • Gestión presencial.

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Required Skill Profession

Gestión Y Operaciones



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