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Urgent! Ejecutivo de Servicio Multicanal Job Opening In Lima Metropolitana – Now Hiring Afphabitat

Ejecutivo de Servicio Multicanal



Job description

Responsibilidades

  • Atender consultas, requerimientos y citas virtuales o presenciales, orientando al cliente conforme a los protocolos de servicio de la compañía.

  • Ejecutar trámites y gestionar expedientes de afiliados, empresas y potenciales pensionistas, según la normativa vigente, tanto en modalidad remota como presencial.

  • Revisar de manera permanente la casilla de correo asignada, registrando y atendiendo los expedientes y solicitudes ingresadas a través del canal virtual.

  • Complementar o levantar información adicional requerida para el cierre efectivo del trámite del afiliado.

  • Brindar soporte presencial en agencias cuando sea requerido, asegurando la continuidad del servicio.

Requisitos

  • Estudios técnicos o universitarios (culminados o en curso) en Administración, Comunicaciones o carreras afines.

  • Normativa vigente del SPP.

  • Gestión de atención al cliente y servicio remoto.

  • Mínimo 1 año de experiencia en atención al cliente, de preferencia en puestos similares.

Formación

Estudios técnicos o universitarios (culminados o en curso) en Administración, Comunicaciones o carreras afines.

Conocimientos

  • Normativa vigente del SPP.

  • Gestión de atención al cliente y servicio remoto.

Experiencia

Mínimo 1 año de experiencia en atención al cliente, de preferencia en puestos similares.

Beneficios

  • Horario flexible: Organiza tu jornada laboral de acuerdo con tus necesidades y ritmo de vida.

  • EPS cubierta al 80% + Seguro Oncológico: Porque tu salud es prioridad, te brindamos una excelente cobertura médica.

  • Modalidad híbrida: Trabaja algunos días desde casa y otros desde la oficina.

    ¡Lo mejor de ambos mundos!
  • Tickets de Libres: Disfruta de 4 tickets de medio día libre + 1 día libre en tu cumpleaños.

    ¡Te lo mereces!

#J-18808-Ljbffr


Required Skill Profession

Informática Y Tecnología



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