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Peru Jobs Expertini

Urgent! CX Manager Job Opening In Lima – Now Hiring BRM S.A.S



Job description

Somos
BRM ALTA,
un equipo apasionado por construir un mejor futuro apoyando la visión sostenible de la organización, estamos ubicados en Estados Unidos, México, Colombia y Perú, con servicios digitales para más de 120 marcas reconocidas a nivel internacional.

Por crecimiento nos encontramos en búsqueda de un
CX Manager
con una pasión innata por entender y transformar la experiencia de nuestros usuarios.

Serás el cerebro detrás de nuestras estrategias de Customer Experience, utilizando un enfoque
analítico y consultivo
para identificar oportunidades de mejora.

Tu misión será convertir datos cuantitativos y no estructurados en
diagnósticos accionables e iniciativas estratégicas
que generen un impacto tangible en el negocio.

Necesitamos una persona con una
visión 360 de las operaciones
que pueda anticipar necesidades y optimizar cada punto de contacto con nuestros usuarios.

Formación Académica

  • Profesional graduado de cualquier especialidad.

    Valoramos la capacidad analítica y la visión estratégica más allá de la disciplina específica.

Habilidades Técnicas

  • Análisis de Datos: Dominio avanzado de herramientas como Excel, SQL, Tableau y PowerBI para la manipulación, visualización y análisis de grandes volúmenes de datos.

  • Programación: Conocimiento práctico de Python para análisis de datos, automatización o modelado.

  • Inteligencia Artificial y Automatización: Conocimiento práctico y experiencia en la aplicación de AI, Machine Learning y RPA para optimizar procesos y mejorar la CX.

Experiencia Profesional

  • Mínimo 3 años de experiencia en el cargo, deseable experiencia en rubros similares.

  • Indispensable background en consultoría, preferiblemente en consultoras de gestión, tecnología o experiencia del cliente, demostrando capacidad para diagnosticar problemas y proponer soluciones.

  • Experiencia demostrable en la identificación de insights a partir de datos y la transformación de estos en estrategias de negocio.

Funciones Principales

  • Análisis y Diagnóstico: Liderar el análisis profundo de datos de experiencia del cliente (encuestas, feedback directo, interacciones con soporte, datos transaccionales, etc.) utilizando metodologías cuantitativas y cualitativas.

  • Consultoría Estratégica: Desarrollar y presentar diagnósticos claros sobre el estado actual de la CX, identificando puntos de dolor y oportunidades de mejora a nivel operacional y estratégico
  • Diseño e Implementación de Iniciativas: Proponer, diseñar y ejecutar iniciativas que mejoren la experiencia del cliente, colaborando estrechamente con equipos de producto, operaciones, tecnología y marketing.

  • Visión 360: Mantener una comprensión integral de los flujos de negocio y la cadena de valor para asegurar que las iniciativas de CX se alineen con los objetivos generales de Rappi.

  • Monitoreo y Optimización: Establecer métricas clave de CX, monitorear su evolución y ajustar las estrategias para garantizar la mejora continua.

  • Aplicación de Tecnología: Identificar e implementar soluciones tecnológicas innovadoras (AI, RPA, Machine Learning) que permitan escalar y automatizar mejoras en la experiencia del cliente.

Beneficios

  • Sueldo de acuerdo al mercado
  • Beneficios de Ley
  • Beneficios corporativos
  • Gestión Hibrida
  • Un ambiente dinámico y desafiante, con oportunidades de aprendizaje


Required Skill Profession

Other General



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    Unlock Your CX Manager Potential: Insight & Career Growth Guide


  • Real-time CX Manager Jobs Trends in Lima, Peru (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for CX Manager in Lima, Peru using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2079 jobs in Peru and 605 jobs in Lima. This comprehensive analysis highlights market share and opportunities for professionals in CX Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for CX Manager Job?

    Great news! is currently hiring and seeking a CX Manager to join their team. Feel free to download the job details.

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at BRM S.A.S adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Peru laws and regulations
  • What Is the Average Salary Range for CX Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Lima. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    Key qualifications for CX Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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  • Interview Tips for CX Manager Job Success
    BRM S.A.S interview tips for CX Manager

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the BRM S.A.S's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your CX Manager interview at BRM S.A.S, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the BRM S.A.S's products or services and be prepared to discuss how you can contribute to their success.

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