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Customer Service senior Job Opening In Lima – Now Hiring Apex America


Job description

CONTRATACIÓN

La contratación es mediante planilla completa bajo el régimen general (se brindan todos los beneficios según la ley).

JORNADA LABORAL

* Es un trabajo 100% remoto.

* La jornada laboral sería de Lunes a Viernes de 8am a 5pm PST.

(10am a 7pm en Lima)

Te cuento un poco sobre las tareas y el puesto:

Responsibilities

  • Provide exceptional customer service in both English and Spanish via phone, email, and chat.

  • Handle customer inquiries, complaints, and support requests using Zendesk.

  • Assist with administrative tasks including scheduling, document management, and internal communications.

  • Collaborate with team members using Slack and other internal tools.

  • Maintain accurate records and ensure timely follow-up on customer issues.

  • Support onboarding processes and internal coordination as needed.

Qualifications

  • Fluent in English and Spanish (written and spoken).

  • 2 – 4 years of previous experience in customer service or administrative support rol.

  • Familiarity with Zendesk, Slack, and Microsoft Office Suite is a plus.

  • Strong organizational and multitasking skills.

  • Excellent communication and interpersonal abilities.

  • Ability to work independently and as part of a team.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Lima, Peru, highlighting market share and opportunities for professionals in Customer Service roles.

353 Jobs in Peru
353
125 Jobs in Lima
125
Download Customer Service Jobs Trends in Lima and Peru

Are You Looking for Customer Service senior Job?

Great news! is currently hiring and seeking a Customer Service senior to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Apex America adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Peru laws and regulations

What Is the Average Salary Range for Customer Service senior Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Lima. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service senior?

Key qualifications for Customer Service senior typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service senior?

To improve your chances of getting hired for Customer Service senior, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service senior Job Success

Apex America interview tips for Customer Service senior

Here are some tips to help you prepare for and ace your Customer Service senior job interview:

Before the Interview:

Research: Learn about the Apex America's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service senior interview at Apex America, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Apex America's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Service senior Positions

Setting up job alerts for Customer Service senior is easy with Peru Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!