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Urgent! Consultor Implementación CRM Job Opening In Distrito de Miraflores – Now Hiring dflow AI

Consultor Implementación CRM



Job description


Estamos buscando: Consultor de Implementación, Onboarding & Soporte – DFlow IA (presencial ojo)

En
DFlow IA
ayudamos a las empresas a
automatizar, conectar y crecer con inteligencia artificial sin código
.

Somos una
startup lean
: pequeña, ágil y con un equipo 100% comprometido.

Cada persona aquí tiene un impacto directo en el cliente y en el negocio.

Buscamos un/a
Consultor/a de Implementación, Onboarding & Soporte
, que será responsable de guiar a nuestros clientes en todo el proceso de adopción de nuestras soluciones (
All-in-One AI, Assist AI, VibeCode AI y Loyalty AI
), asegurando que logren resultados rápidos y sostenibles.


Tu misión

Acompañar a los clientes desde el primer contacto post-venta, liderando su
implementación y puesta en marcha
, resolviendo dudas de forma ágil y construyendo una relación de confianza que fomente la
retención y el crecimiento
.


Lo que harás

  • Guiar a clientes en la
    configuración inicial
    y la
    implementación paso a paso
    .

  • Ejecutar entrenamientos básicos y asegurarte de que el cliente logre valor en los primeros 30 días.

  • Ser el primer punto de contacto para soporte y resolver incidencias de manera rápida y empática.

  • Escalar problemas complejos al área de
    Product & Technology
    .

  • Crear y mantener
    manuales, tutoriales y guías
    en la Knowledge Base.

  • Detectar riesgos de churn y oportunidades de crecimiento (upselling).

  • Recopilar feedback de clientes para mejorar procesos y producto.


Cómo mediremos tu éxito (KPIs)

  • Tiempo de implementación: firma → go-live.

  • Activación inicial: % de clientes activos en sus primeros 30 días.

  • Resolución de tickets en SLA (≥90%).

  • Nivel de satisfacción (NPS/CSAT).

  • Clientes en riesgo detectados y gestionados a tiempo.


Perfil que buscamos

  • Experiencia en
    implementación SaaS, soporte técnico o consultoría en CRM/IA
    .

  • Pasión por
    enseñar, guiar y acompañar a clientes
    .

  • Organización y disciplina para ejecutar procesos.

  • Comunicación clara, profesional y empática.

  • Ganas de aprender sobre
    automatización, CRM, marketing digital y herramientas de IA
    .

  • Inglés intermedio deseable.


Qué ofrecemos

  • Ser parte de una startup internacional con visión global.

  • Trabajo remoto, flexible y orientado a resultados.

  • Cultura
    lean
    : sin burocracia, con impacto directo.

  • Ruta de crecimiento clara: posibilidad de evolucionar a
    Head of Customer Success
    y luego a
    Director of Operations & Customer Success
    .

  • Acceso a herramientas y formación en
    IA y automatización de última generación
    .

Si eres alguien con mentalidad de consultor, apasionado por la tecnología y que quiere crecer en un entorno dinámico, este es tu lugar.

Postula ahora y sé parte de DFlow IA


Required Skill Profession

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    Unlock Your Consultor Implementación Potential: Insight & Career Growth Guide


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