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Bilingual Customer Support Agent Job Opening In Lima – Now Hiring eClerx


Job description

Bilingual Customer Support Agent

Location: Lima, PE

Type: Full-time

Department: Customer Operations

Job Summary

We are seeking a dedicated Bilingual Customer Support Agent to join the operations of a leading global company, providing essential support in logistics and international services.

If you enjoy helping people, building connections, and turning conversations into solutions, this role is the perfect fit for you

Responsibilities

  • Provide customer support by managing inbound and outbound calls with professionalism and care.

  • Communicate in both English and Spanish depending on customer needs.

  • Maintain service level requirements (response time, call resolution, accuracy) and meet or exceed performance metrics.

  • Adhere to all eClerx policies, regulatory, safety, quality, and compliance standards.

Eligibility Requirements

  • Fluency in both English and Spanish—speaking, reading, and writing.

  • Minimum of 1 year of experience in a call center / customer service environment

  • Availability to work on site, 5 days per week on shifts ranging from 9 am to 12 am /48 hours.

  • High School completed, University or technical studies (completed, in progress).

  • Strong verbal communication and active listening skills, high attention to detail and ability to work under pressure.

  • Strong multitasking abilities (e.g. talking on phone, entering data, pulling up information) and computer literacy (MS Office or equivalents).

  • Flexibility to work in various shifts (day, night, weekends, holidays)

What We Offer

  • Competitive salary and performance bonuses

  • Flexible working hours

  • Career growth opportunities and ongoing training

  • Inclusive, supportive company culture

How to Apply

  • Click Apply Now to submit your resume through our career site

  • Be sure to include any relevant experience that aligns with the role.

  • Qualified candidates will be contacted by a member of our recruitment team for next steps

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.

The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies.

Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India.

The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt.

India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

For more information, visit

You can also find us on:

eClerx is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

We are also committed to protecting and safeguarding your personal data.

Please find our policy here

Required Skill Profession

Other General


  • Job Details

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Unlock Your Bilingual Customer Potential: Insight & Career Growth Guide


Real-time Bilingual Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Bilingual Customer in Lima, Peru, highlighting market share and opportunities for professionals in Bilingual Customer roles.

257 Jobs in Peru
257
85 Jobs in Lima
85
Download Bilingual Customer Jobs Trends in Lima and Peru

Are You Looking for Bilingual Customer Support Agent Job?

Great news! is currently hiring and seeking a Bilingual Customer Support Agent to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at eClerx adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Peru laws and regulations

What Is the Average Salary Range for Bilingual Customer Support Agent Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Lima. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Bilingual Customer Support Agent?

Key qualifications for Bilingual Customer Support Agent typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Bilingual Customer Support Agent?

To improve your chances of getting hired for Bilingual Customer Support Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Bilingual Customer Support Agent Job Success

eClerx interview tips for Bilingual Customer Support Agent

Here are some tips to help you prepare for and ace your Bilingual Customer Support Agent job interview:

Before the Interview:

Research: Learn about the eClerx's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Bilingual Customer Support Agent interview at eClerx, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the eClerx's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Bilingual Customer Support Agent Positions

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