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Urgent! Virtual Front Desk Coordinator Job Opening In Lima – Now Hiring Solvo Global

Virtual Front Desk Coordinator



Job description

Oferta Laboral: Virtual Front Desk Coordinator

Ubicación: Juan de Arona 798, San Isidro Tipo de puesto: Tiempo completo

Industria: Servicios de terapia / atención al paciente Idioma requerido: Inglés fluido

Horario: Lunes a viernes de 12pm a 10pm

Descripción del puesto

Como Virtual Front Desk (VFD) Coordinator, serás el primer punto de contacto y el acompañamiento constante para nuestros pacientes durante su proceso terapéutico.

Tu rol será clave para garantizar una experiencia fluida, cálida y eficiente desde el primer contacto hasta el alta médica.

Este puesto combina atención al cliente, coordinación administrativa y soporte clínico, asegurando que cada paciente cumpla con su Plan de Atención (Plan of Care) y que los pagos Over The Counter (OTC) se gestionen correctamente en cada sesión.

Responsabilidades clave

Brindar una experiencia excepcional al paciente, superando sus expectativas desde el ingreso hasta el alta.

Asegurar que todos los pacientes lleguen puntualmente a sus citas y completen su Plan de Atención.

Gestionar y recolectar todos los pagos OTC en el momento del servicio, contribuyendo a la sostenibilidad operativa del negocio.

Habilidades y calificaciones

Nivel de inglés avanzado, conversacional y escrito.

Habilidades técnicas (hard skills):

Dominio de sistemas EMR (Electronic Medical Records) y herramientas digitales.

Capacidad para gestionar múltiples tareas simultáneamente en entornos virtuales.

Habilidades interpersonales (soft skills):

Excelentes habilidades de comunicación y servicio al cliente.

Trabajo colaborativo y enfoque orientado a resultados.

Atención al detalle, organización y proactividad.

Lo que ofrecemos

Salario competitivo

Oportunidades de desarrollo profesional en el sector salud digital.

Equipo comprometido con la excelencia en la atención al paciente.


Required Skill Profession

Other General



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