Register Login

  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Get Resume Score
Peru Jobs Expertini

Trainer II Call Center Job Opening In Lima – Now Hiring Concentrix

Trainer II Call Center

    Peru Jobs Expertini Expertini › Peru › Jobs › Lima › Other General › Trainer Ii Call Center

Job description

The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery.

This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.

Essential Functions/Core Responsibilities

  • Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
  • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
  • Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
  • Accountable for achieving individual training performance metrics
  • Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
  • Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
  • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
  • May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids
  • Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
  • Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
  • Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures

Candidate Profile

  • Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
  • Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
  • Strong communication skills, both written and verbal
  • Proficient in Microsoft Office
  • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable
  • Self-starter, sense of urgency, and works well under pressure
  • Strong attention to detail
  • Sense of professionalism and ability to develop good relationships

Required Skill Profession

Other General


  • Job Details

Related Jobs

Concentrix hiring Trainer II Job in San Borja, Provincia de Lima, Peru
Concentrix
San Borja, Provincia de Lima, Peru
Concentrix hiring Trainer II Job in Independencia, Provincia de Lima, Peru
Concentrix
Independencia, Provincia de Lima, Peru
Concentrix hiring Trainer II Job in Isla Vieja, Departamento de Ica, Peru
Concentrix
Isla Vieja, Departamento de Ica, Peru
Concentrix hiring Trainer II Job in Lima, Peru, Peru
Concentrix
Lima, Peru, Peru
Concentrix hiring Trainer II Job in San Isidro, Peru, Peru
Concentrix
San Isidro, Peru, Peru
Concentrix hiring Trainer II Job in Lima, Peru, Peru
Concentrix
Lima, Peru, Peru
Concentrix hiring Trainer II Job in San Isidro, Peru, Peru
Concentrix
San Isidro, Peru, Peru
Concentrix hiring Trainer II Job in Lima, Peru, Peru
Concentrix
Lima, Peru, Peru
Grupo EFIDE hiring Ejecutivo Call Center II Job in Santiago de Surco, Departamento de Lima, Peru
Grupo EFIDE
Santiago de Surco, Departamento de Lima, Peru
Préstamo 365 hiring Call Center Job in San Isidro, Departamento de Lima, Peru
Préstamo 365
San Isidro, Departamento de Lima, Peru
RODRIGUEZ ANGOBALDO CONSULTORIA & RECUPERACIONES S.A.C. hiring Call Center Job in Distrito de Miraflores, Departamento de Lima, Peru
RODRIGUEZ ANGOBALDO CONSULTORIA & RECUPERACIONES S.A.C.
Distrito de Miraflores, Departamento de Lima, Peru
Smiles Peru Dental Health hiring Call Center Job in Aeródromo de Santa María, Departamento de Lima, Peru
Smiles Peru Dental Health
Aeródromo de Santa María, Departamento de Lima, Peru
ACE BIENES Y SERVICIOS hiring call center Job in Trujillo, Departamento de La Libertad, Peru
ACE BIENES Y SERVICIOS
Trujillo, Departamento de La Libertad, Peru
Bekit hiring Call center Job in Distrito de Miraflores, Departamento de Lima, Peru
Bekit
Distrito de Miraflores, Departamento de Lima, Peru
THANI WASI PERU SAC hiring call center Job in Lima, Provincia de Lima, Peru
THANI WASI PERU SAC
Lima, Provincia de Lima, Peru
SERVICIOS MEDICOS ECOMEDIC hiring Call Center Job in Los Olivos, Departamento de Lima, Peru
SERVICIOS MEDICOS ECOMEDIC
Los Olivos, Departamento de Lima, Peru
F&L CONSULTING SAC hiring call center Job in Peru
F&L CONSULTING SAC
Peru
Transportes Chiclayo S. A. A. hiring Call Center Job in Chiclayo, Departamento de Lambayeque, Peru
Transportes Chiclayo S. A. A.
Chiclayo, Departamento de Lambayeque, Peru
Planeta Motors hiring Call center Job in Peru
Planeta Motors
Peru
Smart hiring Peru EIRL hiring Call Center Job in San Isidro, Departamento de Lima, Peru
Smart hiring Peru EIRL
San Isidro, Departamento de Lima, Peru
SIGNIA SPECIALIZED LOGISTICS OPERATOR hiring Call center Job in Ate, Departamento de Lima, Peru
SIGNIA SPECIALIZED LOGISTICS OPERATOR
Ate, Departamento de Lima, Peru
PLATINIUM VIP hiring Call Center Job in Trujillo, Departamento de La Libertad, Peru
PLATINIUM VIP
Trujillo, Departamento de La Libertad, Peru
okara hiring call center Job in Santiago de Surco, Departamento de Lima, Peru
okara
Santiago de Surco, Departamento de Lima, Peru
AGROINVEST PERÚ COMPANY S.A.C. hiring Call center Job in Arequipa, Departamento de Arequipa, Peru
AGROINVEST PERÚ COMPANY S.A.C.
Arequipa, Departamento de Arequipa, Peru
GPS UBICAR hiring Call Center Job in Trujillo, Departamento de La Libertad, Peru
GPS UBICAR
Trujillo, Departamento de La Libertad, Peru
SONRISA SEGURA SMP hiring Call Center Job in Peru
SONRISA SEGURA SMP
Peru
SOPORTEX hiring Call center Job in Lima, Provincia de Lima, Peru
SOPORTEX
Lima, Provincia de Lima, Peru
Urban Cars hiring Call Center Job in Surquillo, Departamento de Lima, Peru
Urban Cars
Surquillo, Departamento de Lima, Peru
LARI CONSULTORES hiring call center Job in La Molina, Departamento de Lima, Peru
LARI CONSULTORES
La Molina, Departamento de Lima, Peru
Koonsult hiring Call center Job in Lima, Provincia de Lima, Peru
Koonsult
Lima, Provincia de Lima, Peru
Nexxo Servicios Comerciales hiring Call Center Job in Isla Vieja, Departamento de Ica, Peru
Nexxo Servicios Comerciales
Isla Vieja, Departamento de Ica, Peru
Importaciones joga hiring call center Job in Villa El Salvador, Departamento de Lima, Peru
Importaciones joga
Villa El Salvador, Departamento de Lima, Peru

Unlock Your Trainer II Potential: Insight & Career Growth Guide


Real-time Trainer II Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Trainer II in Lima, Peru, highlighting market share and opportunities for professionals in Trainer II roles.

182 Jobs in Peru
182
54 Jobs in Lima
54
Download Trainer Ii Jobs Trends in Lima and Peru

Are You Looking for Trainer II Call Center Job?

Great news! is currently hiring and seeking a Trainer II Call Center to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Concentrix adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Peru laws and regulations

What Is the Average Salary Range for Trainer II Call Center Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Lima. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Trainer II Call Center?

Key qualifications for Trainer II Call Center typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Trainer II Call Center?

To improve your chances of getting hired for Trainer II Call Center, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Trainer II Call Center Job Success

Concentrix interview tips for Trainer II Call Center

Here are some tips to help you prepare for and ace your Trainer II Call Center job interview:

Before the Interview:

Research: Learn about the Concentrix's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Trainer II Call Center interview at Concentrix, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Concentrix's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Trainer II Call Center Positions

Setting up job alerts for Trainer II Call Center is easy with Peru Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!