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Técnico de soporte de Campo Job Opening In Ate – Now Hiring Atento


Job description

Somos una compañía líder multinacional en BTO (Business Tranformation Outsourcing) y Contact Center.

Nos caracterizamos por ser una sola compañía global que potencia la diversidad y el trabajo colaborativo.

Objetivo del puesto:

Brindar soporte técnico eficiente y oportuno a los usuarios internos, tanto de manera remota como presencial, asegurando la operatividad de los equipos microinformáticos y la continuidad de las operaciones.

Será responsable de la atención de incidencias, requerimientos y mantenimiento de equipos de cómputo, garantizando altos estándares de calidad y servicio al cliente.

Funciones:

  • Atender requerimientos e incidencias técnicas de los usuarios, de forma remota y presencial, según los niveles de servicio establecidos.

  • Diagnosticar, reparar y realizar mantenimiento preventivo y correctivo a equipos de cómputo (desktops, laptops, vinchas, teclados, mouse, etc.).

  • Instalar, configurar y actualizar sistemas operativos y software corporativo.

  • Gestionar de forma eficaz los tickets asignados a través de plataformas ITSM como Service Now u otras similares, asegurando su atención dentro de los tiempos establecidos (SLA).

  • Documentar adecuadamente las actividades realizadas en los tickets o reportes de soporte.

  • Escalar oportunamente los incidentes que requieran atención de segundo o tercer nivel.

  • Brindar soporte técnico en sitio a proyectos o campañas según necesidades operativas.

  • Verificar el correcto funcionamiento del hardware y software entregado a los usuarios.

  • Mantener una comunicación clara, empática y orientada al cliente durante la atención de incidentes.

Requisitos:

Estudios requeridos:

Formación Técnica o Universitaria en las carreras de:

  • Computación e Informática
  • Ingeniería de Sistemas o afines
  • Redes y Comunicaciones
  • Soporte de TI
  • Administración y Sistemas

Nivel de estudios:

  • Universitarios: A partir de 8.º ciclo, egresado, bachiller o titulado.

  • Técnicos: Egresado, bachiller o titulado.

Experiencia técnica:

  • Mínimo 6 meses de experiencia en soporte técnico, mesa de ayuda (Nivel 1) o soporte de campo (Nivel 2).

  • Deseable: Experiencia resolviendo problemas comunes de hardware y software, especialmente relacionados con sistemas operativos Windows.

  • Deseable: Atención y gestión de tickets mediante herramientas como Service Now, Remedy, OTRS, Aranda, u otras similares.

  • Deseable: Experiencia atendiendo incidencias de mayor complejidad relacionadas con el sistema operativo, drivers, conflictos de red o fallas de hardware.

Conocimientos técnicos complementarios:

  • Conocimientos básicos de redes y conectividad.

  • Instalación y configuración de sistemas operativos Windows.

  • Herramientas de gestión de tickets (Service Now, Remedy, etc.).

  • Inglés técnico a nivel lectura (deseable).

Idiomas:

  • Inglés técnico (Indispensable).

Disponibilidad:

  • Tiempo completo (Jornada de 48 horas semanales): De lunes a domingo, en el intervalo horario entre 7:00 a.m. a 8:00 p.m. (Día de descanso rotativo entre sábado o domingo).

  • Gestión 100% presencial: Distrito: Ate.

    (Av. La Molina 200).

Required Skill Profession

Other General


  • Job Details

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Unlock Your Técnico de Potential: Insight & Career Growth Guide


Real-time Técnico de Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Técnico de in Ate, Peru, highlighting market share and opportunities for professionals in Técnico de roles.

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Are You Looking for Técnico de soporte de Campo Job?

Great news! is currently hiring and seeking a Técnico de soporte de Campo to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Atento adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Peru laws and regulations

What Is the Average Salary Range for Técnico de soporte de Campo Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Ate. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Técnico de soporte de Campo typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Técnico de soporte de Campo Job Success

Atento interview tips for Técnico de soporte de Campo

Here are some tips to help you prepare for and ace your Técnico de soporte de Campo job interview:

Before the Interview:

Research: Learn about the Atento's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Técnico de soporte de Campo interview at Atento, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Atento's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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