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Urgent! Técnico de Mesa de Ayuda Junior/ Turno Tarde Noche Job Opening In Lima – Now Hiring inLearning Escuelas de Educación Superior

Técnico de Mesa de Ayuda Junior/ Turno Tarde Noche



Job description

En inLearning Escuelas de Educación Superior, plataforma educativa del grupo Intercorp, conformada por Idat, Zegel, la Escuela de Arte Corriente Alterna e Innova Teaching School, empresas que promueven la equidad de género, igualdad e inclusión, nos encontramos en la búsqueda de un(a) Técnico(a) de Mesa de Ayuda Junior, para nuestra sede Central en Av. Petit Thouars, turno tarde noche.

Propósito

Controlar el buen funcionamiento del sistema de mesa de ayuda para la generación adecuada de los tickets de requerimientos o incidencias por parte de los colaboradores.

Funciones

  • Atender los casos generados por los clientes internos a través de la herramienta de gestión de incidentes o reportado por los otros canales de atención.

  • Realizar seguimiento de todos los casos, tanto por correo y vía telefónica a los especialistas.

  • Registrar todas las atenciones que se realizan sin excepción alguna en la herramienta de tickets.

  • Atender todos incidentes, requerimientos y problemas que se presenten en los equipos de forma remota y diferentes programas donde se tenga asignado como primer canal a mesa de ayuda.

  • Coordinar con los diferentes equipos del área de TI ante cualquier reporte de incidencia o requerimiento de algún área de la empresa para brindar la solución pertinente.

  • Revisar la bandeja del sistema de mesa de ayuda para identificar, programar y derivar los tickets hacia los grupos resolutores.

  • Velar por el cumplimiento de los SLA de cada uno de sus tickets.

Realizar otras funciones afines y/o complementarias que le asigne su jefe inmediato.

Requisitos

  • Egresado técnico o universitarios de las carreras de Computación e Informática, Ingeniería de Sistemas, Redes y Comunicaciones, Electrónica y/o afines.

  • Mínimo 01 año de experiencia en Soporte Técnico.

  • Deseable manejo de sistema de tickets .

  • Deseable manejo de la aplicativos web.

  • Disponibilidad para laborar de manera híbrida (3 veces por semana en oficina) en nuestra sede de Lima Centro en Av. Petit Thouars de Lunes a sábados de 1pm a 10pm.

Beneficios

  • Ingreso a planilla desde el primer día con todos los beneficios de ley.

  • Cuponera de tiempo libre.

  • Descuentos en las empresas que pertenecen al club Intercorp.

  • Descuentos en las instituciones educativas del grupo.

  • Capacitaciones alineadas a los objetivos del negocio.

En inLearning EES (Zegel , Idat, Corriente Alterna, e Innova Teaching School) estamos comprometidos con promover la igualdad de género, diversidad e inclusión en nuestros procesos de atracción y selección del talento, brindando igualdad de oportunidades laborales para los/las postulantes, asegurando ambientes saludables, equitativos y seguros.

Además, queremos que sepas que este cargo admite postulaciones para personas con discapacidad de acuerdo al marco de la Ley de Inclusión Laboral en el Perú.


Required Skill Profession

Other General



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