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Urgent! Tecnico de de alarmas monitoreo - centro de lima Job Opening In carabayllo – Now Hiring COM2NET

Tecnico de de alarmas monitoreo centro de lima



Job description

Resumen del Rol:



El Service Desk es responsable de la gestión integral de incidencias, requerimientos de servicio y comunicaciones con el usuario, garantizando la continuidad operativa de los servicios tecnológicos.

Actúa como primer punto de contacto entre el usuario final y las áreas técnicas especializadas, brindando atención, seguimiento, diagnóstico y solución oportuna a los casos reportados a través de los canales de soporte establecidos.



Habilidades Requeridas:



Comunicación verbal clara y efectiva



Trabajo en equipo y colaboración transversal



Manejo adecuado de llamadas y trato al cliente



Capacidad de análisis y resolución de problemas



Explicación de conceptos técnicos en lenguaje simple



Organización para priorizar múltiples tareas



Pensamiento orientado a procesos y retención de información



Realización de pruebas de diagnóstico (App, Web, Software, Hardware)



Conocimientos Técnicos:



Fundamentos de computación e informática



Redes y comunicaciones (básico)



Active Directory (básico)



Telefonía IP (básico)



Ciberseguridad (básico)



Fundamentos de ITIL (básico)



ISO 27001 (básico)



Disponibilidad y Modalidad:



Disponibilidad para trabajar en turnos rotativos 24/7



Jornada de 6 días laborales con 1 día de descanso



Modalidad de trabajo 100% presencial



Residencia cercana a la sede (deseable)



Facilidad de comunicación con usuarios de distintos niveles

s/


Required Skill Profession

Other General



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