Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Technical Support Engineer.
Peru Jobs Expertini

Urgent! Technical Support Engineer Job Opening In Pacific Remote Islands Marine National Monument – Now Hiring PASSPORT

Technical Support Engineer



Job description

About Passport:

At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses.

What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease.

Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.

About the you and the role:

We are searching for a Solutions Engineer aka Technical Support Engineer who is a clear communicator, is an experienced problem solver, has a technical background, and is excited to be the part of a small and growing company.

This is a remote friendly position

Our day to day involves problem solving API integration issues, communicating with internal teams and external brands, querying a database using SQL, submitting pull requests through Github to update code (written in Typescript), and balancing project work which involves building personal scripts and international tooling (Slack Bot) to help reduce repetitive or manual tasks.

To you, it's about improving the overall customer experience, helping our customers succeed, and collaborating closely with the customer success and engineering team.

One of our Values is You are an owner.

We're growing quickly, and there are gaps to fill and skills to develop along the way.

If you want a job with a clearly defined role and monthly consistency, we're not the right fit.

This role is a full time position.

Located in Latin America

Responsibilities

  • Collaborate alongside our Customer Facing teams to serve as the front line, go-to resource for all customers' technical needs and issues
  • Troubleshoot with e-commerce brands to resolve technical integration issues that occur across the customer lifecycle: from the onboarding of a customer to account maintenance and growth.

  • Code internal tools and scripts to help reduce repetitive tasks or to build a proof of concept with a new API.

  • Document and maintain internal knowledge base articles on Notion.

  • Become an expert on the Passport services while learning about the world of international shipping.

  • Understand our customers' pain points and identify trends, collaborating with product and engineering to outline solutions for our core engineering team to implement.

  • Last but not least, make it your mission to create an exceptional Passport experience for our customers.

You have many of the following:

  • 1-2+ years experience working in technical account management, technical support, api integration engineer, or solutions engineering
  • Proficient with SQL and relational databases
  • Experience coding with Javascript and Python, HTML/CSS, and using GitHub Expertise with REST API Services and JSON and troubleshooting API errors
  • Experience with Google Sheets
  • Comfortable with significant customer interaction and strong interest in building relationships
  • Empathy and the ability to take initiative on doing the right thing for the customer
  • Curiosity and eagerness to learn new things, even if it's outside of your daily responsibilities
  • Ability to understand and communicate complex problems clearly and concisely to different audiences (Executives, Marketers, Engineers, Sales, Customer Success, etc.)
  • Accountability - You take ownership of your work, the answers you provide to others, and learn from your mistakes
  • Resourcefulness - You might not have all the answers, but you know how to find them or provide a workaround
  • College graduate with a technical degree or equivalent hands-on experience
  • Located in Latin America

A sneak peek into our perks & benefits:

  • Competitive cash and equity packages
  • 100% remote work environment #LI-Remote
  • Paid Time Off
  • 8 weeks Paid Parental Leave

  • Monthly team get-togethers - bring on the Zoom comedians, pop-a-shot contests, and sip 'n paints

  • Quarterly virtual team gatherings and biannual team offsites

  • Annual Work Smart Fund to support your professional growth & working environment
  • Teammates around the world in 20+ different countries


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Technical Support Potential: Insight & Career Growth Guide


  • Real-time Technical Support Jobs Trends in Pacific Remote Islands Marine National Monument, Peru (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Pacific Remote Islands Marine National Monument, Peru using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 725 jobs in Peru and 9 jobs in Pacific Remote Islands Marine National Monument. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Technical Support Engineer Job?

    Great news! is currently hiring and seeking a Technical Support Engineer to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PASSPORT adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Peru laws and regulations
  • What Is the Average Salary Range for Technical Support Engineer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Pacific Remote Islands Marine National Monument. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Technical Support Engineer?

    Key qualifications for Technical Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Technical Support Engineer?

    To improve your chances of getting hired for Technical Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Technical Support Engineer Job Success
    PASSPORT interview tips for Technical Support Engineer

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the PASSPORT's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Technical Support Engineer interview at PASSPORT, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the PASSPORT's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Technical Support Engineer Positions

    Setting up job alerts for Technical Support Engineer is easy with Peru Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!