We are looking for an experienced Level 2 Support person to join our team.
You will be working in a team of technical support people, responding to incoming support tickets from customers.
You will be working with the development and product teams to assign tickets to the appropriate people or teams and will monitor the performance of the tickets inline with the response SLAs.
You will be able to coherently communicate with both technical and non-technical customers and team members, escalating issues and ensuring that the customers receive a positive experience.
Self-organisation and motivation is a necessity as you will be responsible for your own time-management and delivering great customer service.
Key Responsibilities
Requirements
Desirable
About Avantra
Avantra is a high growth tech company with 23 years of Swiss precision engineering coupled with the energy of a start-up.
Our product is the leading AIOps platform for SAP operations, enabling customers to achieve hyperautomation success.
Our customers are large multinational enterprises and household names, including national and global managed service providers.
We have teams based across Switzerland, Germany, UK, US and Eastern Europe.
Our culture is something we are incredibly proud of and strive to protect.
We live our values of Be Caring, Embrace Challenge and Stay Curious every day through company mindfulness sessions, wellbeing days and retaining a family feel.
If this sounds like a good fit for you, why not say hello?
Benefits
This exciting role offers the opportunity to be involved in a high growth software company and will present significant opportunities for personal growth:
Alternatively we can consider a B2B arrangement, in some locations, if preferable.
Please contact us for more details if you would like to explore this opportunity.
Location
This role is intended to be a remote role.
Occasional travel for customer visits, company and team gatherings is likely.