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Support Specialist Job Opening In Lima – Now Hiring Confidential


Job description

Job description

Shift: 11-8 pm US CT, M-F, with the occasional weekend (You will get alternate days off during the week you are covering the weekend shift)

We are seeking a skilled support specialist to join our growing organization and assist our customers with technical problems when using our products and services.

You will be responsible for providing technical product support to our customers by troubleshooting and resolving issues with our products when they arise.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.

To be successful as a support specialist, you should be an excellent communicator who can earn our client's trust.

You should be familiar with help desk software, Intercom, and Zen Desk and have a strong understanding of Excel and Word.

Top candidates will have an outstanding set of interpersonal skills with an affinity for excellent customer service.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

  • Provide support to clients through various mediums such as e-mail, live chat, telephone, and remote desktop support - responding to clients' questions in a timely manner.

  • Identify customer needs and help customers use specific features
  • Communicating with co-workers to diagnose issues
  • Prioritizing your workload to ensure the most critical issues are resolved first.

  • Analyze and report product malfunctions (For example, by testing different scenarios)
  • Escalate issues to the necessary department, keeping track of any developments and acting as the bridge between the client and the department.

  • Share feature requests and effective workarounds with support and product team members
  • Gather customer feedback and share with our Product, CS, and Development teams.

  • Log and track support tickets within Zendesk's CRM.

Must haves

  • Partnership
  • Resilient problem solver - continues to search for the solution
  • Empathy
  • Min.

    Two years working with technology programs in a customer support environment
  • Intermediate Excel and Word skills
  • Experience troubleshooting software.

  • Innovation
  • Analytical and process-oriented
  • Detail Oriented
  • Strong English speaking, listening, and writing skills
  • Integrity
  • Access to consistent Internet and Power - (at home or through a coffee shop, library, etc, in case of a shortage.)
  • Experience working successfully remotely from home
  • Passion
  • Self-Motivated
  • Growth mindset - always open to learning and growing
  • Self-Disciplined
  • Teamwork
  • Excellent and Proven Proactive Communication Skills (written and verbal)
  • Availability to work some weekends and holidays
  • Considers what's best for the team
  • Flexible schedule to help cover support during low coverage times due to sickness and vacation

Nice to haves

  • Proven experience working with difficult/agitated customers
  • Ability to provide documentation for solutions
  • Experience creating training videos
  • Experience training teammates and/or customers on processes and technology
  • Experience working with a startup.

  • Understanding of the CRE Appraisal and Valuation Industry

Salary: S/3,000 in planilla

Job Type: Full-time

Pay: S/.3,000.00 per month

Language:

  • English (Required)

Required Skill Profession

Other General


  • Job Details

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Unlock Your Support Specialist Potential: Insight & Career Growth Guide


Real-time Support Specialist Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Support Specialist in Lima, Peru, highlighting market share and opportunities for professionals in Support Specialist roles.

574 Jobs in Peru
574
244 Jobs in Lima
244
Download Support Specialist Jobs Trends in Lima and Peru

Are You Looking for Support Specialist Job?

Great news! is currently hiring and seeking a Support Specialist to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Peru laws and regulations

What Is the Average Salary Range for Support Specialist Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Lima. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Support Specialist?

Key qualifications for Support Specialist typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Support Specialist?

To improve your chances of getting hired for Support Specialist, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Support Specialist Job Success

Confidential interview tips for Support Specialist

Here are some tips to help you prepare for and ace your Support Specialist job interview:

Before the Interview:

Research: Learn about the Confidential's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Support Specialist interview at Confidential, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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