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Peru Jobs Expertini

Supervisor/a de Customer Service Job Opening In Chilca – Now Hiring Flink Seguridad


Job description

Supervisor/a de Customer Service (CCSS) – FLINK

Chilca – Lima Sur

Lunes a viernes, 7:30 am – 5:00 pm

Sobre FLINK

Con más de 26 años de trayectoria, FLINK es líder en sistemas de seguridad, control e identificación en Perú.

Nuestras líneas de productos (Precintos de seguridad, CentiSeal, y CargoLock) brindan confianza y trazabilidad a clientes en sectores como logística, agroexportación, retail y e-commerce.

Nuestra misión: proteger la cadena de valor de nuestros clientes con innovación, compromiso y calidad.

Objetivos del puesto

Liderar el área de Customer Service (CCSS), garantizando que cada interacción con nuestros clientes sea una experiencia positiva y de crecimiento.

El área será clave para:

  • Asegurar un Customer Journey fluido (cotización → pedido → entrega → postventa).

  • Apoyar al área comercial con respuestas ágiles y soluciones efectivas.

  • Impulsar la fidelización de clientes estratégicos y detectar oportunidades de ventas cruzadas.

Responsabilidades principales

  • Liderar al equipo de ejecutivos de CCSS, supervisando cotizaciones, órdenes y postventa.

  • Gestionar y optimizar el Customer Journey B2B de FLINK.

  • Asegurar cumplimiento de SLA y tiempos de respuesta en cotizaciones y pedidos.

  • Implementar métricas y reportes de Customer Experience: SLA, NPS, reclamos resueltos, nivel de servicio.

  • Coordinar con Ventas, Operaciones y Logística para garantizar entregas oportunas.

  • Identificar oportunidades de ventas adicionales durante la atención al cliente.

  • Impulsar proyectos de mejora continua en procesos de atención.

Requisitos

  • Profesional en Administración, Ingeniería Industrial, Negocios Internacionales o afines.

  • Experiencia mínima de 5 años en Customer Service B2B, ideal en sectores como logística, agroexportación, industria o retail corporativo.

  • Experiencia comprobada en gestionar el Customer Journey B2B, incluyendo cotización, pedido, entrega y postventa.

  • Manejo de KPIs de Customer Experience: SLA, NPS, reclamos resueltos, nivel de servicio.

  • Experiencia liderando equipos de atención al cliente o back office.

  • Dominio de ERP/CRM (ideal Odoo, SAP, Salesforce o equivalentes).

  • Inglés intermedio (deseable).

  • Competencias: liderazgo, comunicación clara, empatía con firmeza, proactividad y resolución de conflictos.

Beneficios

  • Ingreso a planilla con todos los beneficios de ley.

  • Sueldo competitivo según experiencia
  • EPS parcial.

  • Transporte a la planta desde puntos de recojo en la Panamericana Sur.

  • Oportunidad de crecimiento en una empresa líder en su rubro.

  • Impacto directo en la satisfacción de clientes y en la expansión de FLINK.

  • ¿Quieres ser parte de FLINK?

Postula enviando tu CV a: o directamente a través de LinkedIn Jobs.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Supervisor a Potential: Insight & Career Growth Guide


Real-time Supervisor a Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Supervisor a in Chilca, Peru, highlighting market share and opportunities for professionals in Supervisor a roles.

8126 Jobs in Peru
8126
14 Jobs in Chilca
14
Download Supervisor A Jobs Trends in Chilca and Peru

Are You Looking for Supervisor/a de Customer Service Job?

Great news! is currently hiring and seeking a Supervisor/a de Customer Service to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Flink Seguridad adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Peru laws and regulations

What Is the Average Salary Range for Supervisor/a de Customer Service Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Chilca. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Supervisor/a de Customer Service?

Key qualifications for Supervisor/a de Customer Service typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Supervisor/a de Customer Service?

To improve your chances of getting hired for Supervisor/a de Customer Service, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Supervisor/a de Customer Service Job Success

Flink Seguridad interview tips for Supervisor/a de Customer Service

Here are some tips to help you prepare for and ace your Supervisor/a de Customer Service job interview:

Before the Interview:

Research: Learn about the Flink Seguridad's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Supervisor/a de Customer Service interview at Flink Seguridad, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Flink Seguridad's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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