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Urgent! Supervisor de Operaciones Job Opening In Piura – Now Hiring Abai Perú

Supervisor de Operaciones



Job description

Nos Encontramos En La Búsqueda Del Siguiente Perfil

ABAI es una iniciativa puesta en marcha por un grupo de directivos con elevada experiencia en el ámbito de la externalización de los procesos de negocio (BPO), con el objetivo de desarrollar un grupo empresarial focalizado a prestar servicios, desde la externalización de interacciones y procesos de clientes, hasta la consultoría de experiencia del cliente, apoyándose en tecnologías emergentes orientadas a la digitalización de las compañías.

El objetivo es ayudar a sus clientes a maximizar el valor de sus operaciones y procesos de negocio, combinando personas, procesos y tecnología.

SUPERVISOR DE OPERACIONES

Principales Funciones

  • Responder por el cumplimiento de los servicios pactados con el cliente contratante, asegurar los niveles de facturación e ingresos de los servicios a cargo.

  • Asegurar el cumplimiento del modelo operativo, los indicadores financieros y operativos definidos para los servicios a cargo.

  • Óptima gestión de los equipos que componen sus servicios, y asegurar el nivel de cumplimiento de los objetivos establecidos con el cliente.

  • Diseñar estrategias que aseguren la calidad del servicio y el cumplimiento de los requerimientos pactados con el cliente contratante.

  • Supervisar la optimización de los tiempos operativos de la campaña: Asistencia, conexión y tiempo hablado.

  • Supervisar el cumplimiento de las métricas englobadas dentro de la actividad comercial: SPH, efectividad, rechazos y cancelaciones.

  • Tomar los correctivos que sean necesarios para mantener un grupo con altos estándares de calidad.

  • Solucionar de forma satisfactoria, equitativa y justa los conflictos laborales que puedan surgir en el grupo a cargo.

Requisitos

Formación

  • Estudios universitarios o técnicos concluidos o por concluir o truncos.

Conocimientos específicos

  • Manejo de MS Excel a nivel intermedio.

Experiencia

  • Mínimo 1 año en el cargo.

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Required Skill Profession

Gestión Y Operaciones



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    Unlock Your Supervisor de Potential: Insight & Career Growth Guide


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