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Supervisor de Mesa de Ayuda Job Opening In Lima – Now Hiring CENTRO NACIONAL DE SERVICIOS SAC


Job description

Requisitos:

  • Bachiller en Ingeniería de Sistemas, Computación, Informática, Industrial, Electrónica o carreras afines.

  • Certificación ITIL 3 o 4.

  • Conocimientos de hardware y software comercial (Office 365, Teams, Windows, correo electrónico).

  • Conocimiento y manejo de tablas dinámicas, herramientas de gestión de tickets (Aranda, CA, etc.).

  • Manejo de Excel avanzado y herramientas de Office.

Competencias Requeridas:

  • Liderazgo y gestión de equipos técnicos.

  • Comunicación efectiva y orientación al cliente.

  • Capacidad de planificación, análisis y priorización.

  • Resolución de problemas y toma de decisiones.

  • Innovación, proactividad y mejora continua.

Experiencia:

  • Experiencia mínima de 3 años liderando equipos técnicos u operativos, preferentemente en empresas del rubro industrial o tecnológico.

Funciones:

  • Responsable del cumplimiento de los Acuerdos de Nivel de Servicio establecidos con el cliente.

  • Supervisar la operación diaria del
    servicio
    de Mesa de Ayuda, garantizando la atención oportuna de mantenimientos, instalaciones y soporte técnico.

  • Monitorear los indicadores de gestión del servicio (tiempos de atención, casos abiertos, mantenimientos programados, satisfacción del cliente).

  • Trabajar de forma colaborativa con las áreas internas y otros proveedores (móviles, impresión, infraestructura, etc.).

  • Gestionar los recursos asignados al servicio, buscando la eficiencia y eficacia del servicio.

  • Proponer mejoras que agreguen valor al servicio entregado por CNS.

  • Controlar la rotación del personal, programación de vacaciones y reemplazos dentro del equipo de trabajo sin afectar el performance del servicio brindado.

  • Supervisar al gestor de activos tecnológicos de la empresa.

  • Supervisar el buen desempeño y cumplimiento de los procedimientos del servicio.

  • Responsable de la presentación de los informes de Gestión del servicio.

  • Identificar oportunidades de mejora en los procesos gestión de servicios implementados.

Required Skill Profession

Other General


  • Job Details

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Are You Looking for Supervisor de Mesa de Ayuda Job?

Great news! is currently hiring and seeking a Supervisor de Mesa de Ayuda to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CENTRO NACIONAL DE SERVICIOS SAC adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Peru laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Lima. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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CENTRO NACIONAL DE SERVICIOS SAC interview tips for Supervisor de Mesa de Ayuda

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Other Openings

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