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Supervisor de Cobranzas - Call Center - Planilkla Completa Job Opening In lima – Now Hiring Easy Line

Supervisor de Cobranzas Call Center Planilkla Completa

    Peru Jobs Expertini Expertini Peru Jobs Lima Other General Supervisor De Cobranzas Call Center Planilkla Completa

Job description

SUPERVISOR DE COBRANZAS



REQUISITOS:

- Estudios Universitarios o Técnicos culminados o incompletos en Administración, Ingeniería Industrial, Economía y/o carreras afines.

- Experiencia mínima de 2 años en el cargo de Supervisor de Cobranza y/o liderando Equipos de trabajo en el rubro Call center.

(Indispensable)

- Experiencia gestionando carteras tempranas y castigadas (No indispensable)

- Manejo de Excel a nivel Intermedio – Avanzado (Excluyente)

- Conocimiento de indicadores Operativos y herramientas para gestión.

- Conocimiento en Power Bl y SQL (Deseable).

- Capacidad de negociación, facilidad de comunicación, rapidez de gestión, adaptabilidad y experiencia en procesos de capacitación de personal, manejo y control de equipos ejecutivos Call Center.

- Sentido de urgencia y capacidad para realizar múltiples tareas.

- Contar con las competencias de liderazgo, organización y tolerancia a la frustración.

- Tener disponibilidad para laborar en Santa Anita, solo de Lunes a Viernes



FUNCIONES



- Cumplimiento de las metas y objetivos estratégicos.

-Análisis y Asignación de Cartera al personal a cargo

- Supervisar y monitorear los KPIs de la catera y del equipo a cargo, a través de la generación de reportes diarios.

- Medir la efectividad y productividad de las estrategias aplicadas.

- Elaborar las Estrategias de Gestión y Planes de Trabajo para el logro de los Objetivos establecidas por la Empresa y por nuestros clientes.

- Proponer, desarrollar e implementar herramientas o procesos de Gestión que ayuden a mejorar el desempeño y productividad del servicio.

- Coordinación y comunicación con los clientes, participar de las reuniones de trabajo.

- Mantener el clima laboral del equipo a cargo mediante la realización de actividades de motivación.

- Otras funciones delegadas por su jefe inmediato e inherentes a su cargo.



BENEFICIOS:

- Planilla Completa desde el día 1 con todos los beneficios por ley

- Trabajar solo de Lunes a Viernes de 08:30 am a 06:30 pm (HORARIOS FIJOS)

- Descansos Fijos ( sábados, domingos y feriados)

- Sueldo acorde al mercado

- Oportunidad de línea de carrera.

- Crecimiento Profesional y Personal

- Buen clima laboral

- Capacitaciones Constantes.



¿QUÉ TE HACE DESTACAR?

- Análisis al detalle y pensamiento crítico para resolución de problema y sustentación efectiva.

- Escucha activa y genuino interés de colaboración, seguimiento y atención al cliente.

- Motivación, actitud y capacidad de aprendizaje para crecer con nosotros y agregar valor.

- Iniciativa propia para ayudar a seguir creciendo e innovando

- Excelentes habilidades sociales y actitud positiva.



Palabras claves: Supervisor, Cobranza, Call center, Santa Anita, Cobranza, Liderazgo, Supervisor de Cobranza.

Required Skill Profession

Other General


  • Job Details

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