• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Peru Jobs Expertini

Sr. Quality Evaluator Job Opening In Independencia – Now Hiring Concentrix


Job description

Description


The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards.

This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
  • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
  • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
  • Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
  • Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
  • Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
  • Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
  • Contribute to maintaining forms and legends documents
  • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals

Location:

PER Lima - Marcos Farfan 3346, Independencia

Language Requirements:

Time Type:

Full time

Required Skill Profession

Business Operations Specialists


  • Job Details

Related Jobs

Concentrix hiring Sr Quality Evaluator Job in Lima, Provincia de Lima, Peru
Concentrix
Lima, Provincia de Lima, Peru
Concentrix hiring Sr Quality Evaluator Job in San Borja, Provincia de Lima, Peru
Concentrix
San Borja, Provincia de Lima, Peru
Concentrix hiring Sr. Quality Evaluator Job in San Borja, Provincia de Lima, Peru
Concentrix
San Borja, Provincia de Lima, Peru
Concentrix hiring Sr. Quality Evaluator Job in Lima, Peru, Peru
Concentrix
Lima, Peru, Peru
Concentrix hiring Sr. Quality Evaluator Job in San Isidro, Peru, Peru
Concentrix
San Isidro, Peru, Peru
Concentrix hiring Sr Quality Evaluator Job in Lima, Peru, Peru
Concentrix
Lima, Peru, Peru
Concentrix hiring Sr Quality Evaluator Job in San Isidro, Peru, Peru
Concentrix
San Isidro, Peru, Peru
Concentrix hiring The Sr Quality Evaluator Call Center Job in Lima, Provincia de Lima, Peru
Concentrix
Lima, Provincia de Lima, Peru
Concentrix hiring Senior Quality Evaluator Job in Independencia, Provincia de Lima, Peru
Concentrix
Independencia, Provincia de Lima, Peru
Concentrix hiring Senior Quality Evaluator Job in Lima, Peru, Peru
Concentrix
Lima, Peru, Peru
Insulet Corporation hiring Sr Manager, Design Quality Assurance - Continuous Improvement (Hybrid) Job in Lima Metropolitana, Lima, Peru
Insulet Corporation
Lima Metropolitana, Lima, Peru
inTech World hiring Quality Engineer Job in Lima, Provincia de Lima, Peru
inTech World
Lima, Provincia de Lima, Peru
Spread Perú hiring Quality Intern Job in La Molina, Departamento de Lima, Peru
Spread Perú
La Molina, Departamento de Lima, Peru
Precision hiring Quality Coordinator Job in La Victoria, Departamento de Lima, Peru
Precision
La Victoria, Departamento de Lima, Peru
Tata Consultancy Services hiring Quality Engineer Job in Lima, Provincia de Lima, Peru
Tata Consultancy Services
Lima, Provincia de Lima, Peru
Marriott International hiring Mgr-Quality Job in Peru
Marriott International
Peru
Indra hiring Data Quality Job in Peru
Indra
Peru
IBM hiring Quality Engineer Job in Isla Brasilia, Departamento de Loreto, Peru
IBM
Isla Brasilia, Departamento de Loreto, Peru
SIMPLi hiring Quality Analyst Job in Lima, Provincia de Lima, Peru
SIMPLi
Lima, Provincia de Lima, Peru
Marriott hiring Mgr-Quality Job in Lima, Peru, Peru
Marriott
Lima, Peru, Peru
Marriott hiring Mgr-Quality Job in Lima, , Peru
Marriott
Lima, , Peru
Smart Reasons hiring Quality Assurance Engineer Job in Arequipa, Departamento de Arequipa, Peru
Smart Reasons
Arequipa, Departamento de Arequipa, Peru
Cybertexex hiring Quality Control Operator Job in Peru
Cybertexex
Peru
INQU COMPANY hiring Quality Engineer Trainner Job in Peru
INQU COMPANY
Peru
Pro QC International hiring Freelance Quality Inspector Job in Lima, Provincia de Lima, Peru
Pro QC International
Lima, Provincia de Lima, Peru
REXTIE SAC hiring Quality Assurance Analyst Job in Pacific Remote Islands Marine National Monument, Howland Island, Peru
REXTIE SAC
Pacific Remote Islands Marine National Monument, Howland Island, Peru
Moventi hiring Quality Assurance Middle Job in San Isidro, Departamento de Lima, Peru
Moventi
San Isidro, Departamento de Lima, Peru
Rextie hiring Quality Assurance Analyst Job in San Isidro, Departamento de Lima, Peru
Rextie
San Isidro, Departamento de Lima, Peru
Michael Page hiring Quality Assurance Manager Job in Peru
Michael Page
Peru
Pacifica Continental hiring Quality Analyst - BPO Job in Lima District, Lima Region, Peru
Pacifica Continental
Lima District, Lima Region, Peru
Concentrix hiring Supervisor, Training & Quality Job in Independencia, Provincia de Lima, Peru
Concentrix
Independencia, Provincia de Lima, Peru

Unlock Your Sr Quality Potential: Insight & Career Growth Guide


Real-time Sr Quality Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Sr Quality in Independencia, Peru, highlighting market share and opportunities for professionals in Sr Quality roles.

429 Jobs in Peru
429
5 Jobs in Independencia
5
Download Sr Quality Jobs Trends in Independencia and Peru

Are You Looking for Sr. Quality Evaluator Job?

Great news! is currently hiring and seeking a Sr. Quality Evaluator to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Concentrix adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Peru laws and regulations

What Is the Average Salary Range for Sr. Quality Evaluator Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Independencia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Sr. Quality Evaluator?

Key qualifications for Sr. Quality Evaluator typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Sr. Quality Evaluator?

To improve your chances of getting hired for Sr. Quality Evaluator, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Sr. Quality Evaluator Job Success

Concentrix interview tips for Sr. Quality Evaluator

Here are some tips to help you prepare for and ace your Sr. Quality Evaluator job interview:

Before the Interview:

Research: Learn about the Concentrix's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Sr. Quality Evaluator interview at Concentrix, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Concentrix's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Sr. Quality Evaluator Positions

Setting up job alerts for Sr. Quality Evaluator is easy with Peru Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!