Sporting Events Volunteer Coordinator

Job description

**Company Description**
**At AECOM, we’re delivering a better world.**
We believe infrastructure creates opportunity for everyone.

Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.
Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy.

We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.
**Here, you will have freedom to grow in a world of opportunity.**
You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities.

We believe in leadership at all levels.

No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.
We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.
When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future.

Join us and let’s get started.
**Job Description**
AECOM is seeking a highly organized, enthusiastic, and culturally sensitive Volunteer Coordinator to join our team in Peru.

Reporting to the Project Manager, the Volunteer Coordinator will be responsible for the full lifecycle management of a diverse volunteer workforce crucial to the success of the multinational sporting event.

This role requires exceptional interpersonal skills, a proactive approach, and the ability to thrive in a fast-paced, high-pressure environment.
**Skills:**
+ Exceptional organizational and time management skills, with the ability to manage multiple priorities simultaneously.
+ Strong interpersonal and communication skills, with the ability to build rapport with diverse individuals.
+ Proven leadership abilities, with the capacity to motivate and inspire volunteers.
+ Problem-solving skills and the ability to make sound decisions under pressure.
+ High degree of cultural sensitivity and adaptability.
+ Experience with volunteer management software (e.g., Better Impact, Volunteer Local) is a plus.
**The responsibilities include but are not limited to:**
+ **Volunteer Program Development & Planning:**
+ Collaborate with event organizers, AECOM project teams, and key stakeholders to define volunteer roles, responsibilities, and requirements across various functional areas of the event (e.g., spectator services, logistics, accreditation, media, athlete support).
+ Develop comprehensive volunteer recruitment strategies, including outreach plans, marketing materials, and online application processes.
+ Establish clear volunteer policies, procedures, codes of conduct, and communication protocols.
+ Determine volunteer numbers needed for each functional area and shift.
+ **Recruitment & Selection:**
+ Lead and execute volunteer recruitment campaigns, leveraging various channels (e.g., online platforms, universities, community organizations, social media).
+ Manage the volunteer application process, including screening, interviewing, and background checks (as required).
+ Ensure a diverse and inclusive volunteer pool that reflects the local community and the international nature of the event.
+ **Training & Onboarding:**
+ Design and deliver engaging and comprehensive volunteer training programs, covering event specifics, roles and responsibilities, customer service, safety procedures, and cultural awareness.
+ Coordinate logistics for training sessions, including venues, materials, and trainers.
+ Oversee the onboarding process for all selected volunteers, including uniform distribution, credentialing, and site orientations.
+ **Scheduling & Deployment:**
+ Develop and manage complex volunteer schedules, ensuring adequate coverage for all event shifts and areas.
+ Utilize volunteer management software to optimize scheduling and communication.
+ Coordinate volunteer deployment to various event venues and operational areas.
+ **Volunteer Management & Support (Pre-Event & During Event):**
+ Serve as the primary point of contact for all volunteer inquiries and concerns.
+ Provide ongoing support, guidance, and motivation to volunteers.
+ Address and resolve volunteer issues, conflicts, and performance concerns in a timely and professional manner.
+ Implement recognition and appreciation programs for volunteers.
+ Monitor volunteer performance and provide constructive feedback.
+ **Logistics & Resources:**
+ Coordinate with operations and logistics teams to ensure volunteers have necessary resources (e.g., food, water, rest areas, transportation support).
+ Manage volunteer accreditation and access control.
+ **Post-Event Activities:**
+ Oversee volunteer demobilization and thank-you processes.
+ Collect feedback from volunteers and stakeholders to identify areas for improvement.
+ Prepare post-event reports on volunteer program effectiveness.
+ **Cultural Sensitivity & Local Engagement:**
+ Demonstrate a strong understanding and respect for Peruvian culture and customs.
+ Foster positive relationships with local communities and organizations.
+ Ensure all volunteer communications and materials are culturally appropriate and accessible.
**Qualifications**
**Minimun Requirements:**
+ HS + 4 YORE or demonstrated equivalency of experience and/or education in volunteer management, event coordination, or human resources, preferably within a large-scale event or international context.
+ Demonstrated experience in recruiting, training, scheduling, and managing large groups of volunteers.
+ Experience working in Peru or Latin America is highly desirable.
+ Fluency in Spanish (written and spoken) is essential.
+ Ability to travel to various event venues within Peru.
+ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
**Additional Information**
**Preferred Requirements:**
+ Bachelor’s degree in human resources, Event Management, Communications, or demonstrated equivalency of experience and/or education with +4 of experience in volunteer management, event coordination, or human resources, preferably within a large-scale event or international context.
This job application is for future opportunities without immediate urgency.
**About AECOM**
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees.

Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world.

As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings.

Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management.

AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024.

Learn more at aecom.com.
**What makes AECOM a great place to work**
You will be part of a global team that champions your growth and career ambitions.

Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future.

With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact.

Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned.

Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it.

All your information will be kept confidential according to EEO guidelines.
**ReqID:** REF48678U
**Business Line:** PPM
**Business Group:** DCS
**Strategic Business Unit:** East
**Career Area:** Administration
**Work Location Model:** On-Site

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