We are seeking a skilled support specialist to join our growing organization and assist our customers with technical problems when using our products and services.
You will be responsible for providing technical product support to our customers by troubleshooting and resolving issues with our products when they arise.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.
To be successful as a support specialist, you should be an excellent communicator who can earn our client's trust.
You should be familiar with help desk software, Intercom, and Zen Desk and have a strong understanding of Excel and Word.
Top candidates will have an outstanding set of interpersonal skills with an affinity for excellent customer service.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
Qualifications