Site Perfomance Manager

Job description

**Career Area:**



Product Support



**Job Description:**



**Your Work Shapes the World at Caterpillar Inc.**



When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.

We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.

We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.



**Important:**



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If you wish to know the status of your application, please use the candidate log-in on our career website as it will reflect any update s to your status.



**Job Description:**

We have an exciting opportunity for a dynamic Site Performance Manager to enhance the performance of Caterpillar Mining Products at key mine sites across Southern Latin America.

As a Site Performance Manager, you’ll be the go-to Caterpillar expert at the mine site—where data meets action, and strategy meets execution.



This is not your average technical role.

You’ll dive deep into fleet performance, uncover the root causes of downtime, and lead cross-functional initiatives that drive real, measurable improvements.

From influencing dealer and customer operations to managing complex projects and aligning global resources, you’ll be at the heart of Caterpillar’s mission to deliver unmatched value and uptime.



**What You’ll Do**



•Be the Performance Expert: Analyze site-level data to identify downtime drivers—technical, operational, logistical, or procedural.



•Lead with Influence: Align and influence stakeholders across Caterpillar, Dealers, and Customers—without direct authority—to drive performance improvements.



•Own the Metrics: Monitor and manage KPIs like equipment availability, parts availability, cost per ton, and uptime.



•Drive Strategic Projects: Develop and execute performance improvement initiatives based on data insights and site needs.



•Act as a Consultant: Advise site leadership on application practices and product health strategies.



•Coordinate the Matrix: Serve as the central point of contact for Caterpillar at the site, coordinating with Product Support, Commercial, and Technical teams.



•Mitigate Risk: Manage Caterpillar’s business risk and ensure alignment with commercial recovery strategies.



**What Makes This Role Unique:**



**High Visibility** : You’ll be the face of Caterpillar at key mine sites.



**Impactful Work:** Your insights and actions will directly improve customer operations and satisfaction.



**Autonomy & Ownership:** Lead initiatives with the freedom to innovate and execute.



**Collaborative Culture** : Work with passionate experts across Caterpillar, Dealers, and Customers.



**Career Growth:** This role is a launchpad for future leadership opportunities in mining and beyond.



**What you have:**

**Technical Excellence** : Site operations experience, fleet maintenance, understanding of repair processes, and dealer operations experience.



Deep understanding of mining operations and equipment — this will set you apart.

Ability to run complex projects across multiple departments and stakeholders.



**Data Analysis:** Strong data analysis skills to identify trends and root causes.



**Ability to Lead Initiatives from Concept to Execution** : Demonstrated success in driving projects from initial idea through to implementation.



**Relationship Management** : Proven ability to build trust and influence across diverse teams and organizations.

Skilled in establishing and maintaining healthy working relationships with clients, vendors, and peers.

Ability to influence others.



**Ability to See the Big Picture While Managing the Details:** Strategic mindset with attention to operational execution.



**Field Support:** Knowledge of and experience with providing post-sales support; ability to support maintenance of hardware products.



**Customer Focus:** Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.



**Consulting:** Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

Project management skills, ability to execute and drive actions.



**Effective Communications** : Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.



**Problem Solving:** Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.



**Basic Requirements:**



+ Bachelor’s degree – preferable Engineering or Mining

+ Mining and Machines experience

+ Mining Customers/Dealers experience

+ English Pre Advanced

+ Experience leading projects across diverse teams.



**Top Candidates Will Also Have:**



+ Experience with Mining Caterpillar Products

+ Experience with Caterpillar Dealers ​



**Additional Information:**



+ This position may require 50-60% travel.

+ The role will require working on-site full-time at a Caterpillar office.



**Posting Dates:**



octubre 21, 2025 - noviembre 4, 2025



Caterpillar is an Equal Opportunity Employer.

Qualified applicants of any age are encouraged to apply



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Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .

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