ServiceNow Developer –

AI/ServiceNow Developer – Remote (LATAM)

U.S. Based Position

Eligible Locations: Mexico, Peru, Costa Rica, Colombia

Work Hours: Align with U.S. business hours (customer's holiday schedule applies)

Contract Role

We're looking for a
ServiceNow AI Developer
to design and build intelligent workflows and automation solutions powered by ServiceNow's
Agentic AI framework
.

This role combines hands-on ServiceNow development with cutting-edge
AI/ML technologies
like LLMs, RAG frameworks, and vector databases.

You'll work closely with product managers, business analysts, and Scrum teams to deliver impactful solutions.

What You'll Do

• Design, develop, and maintain automated workflows using
  ServiceNow Agentic AI, AI Orchestrator, and AI Agent Studio
  .
  
  
• Build AI agents for ITSM, CSM, and other enterprise use cases.
  
  
• Develop integrations with external tools, APIs, and data sources.
  
  
• Apply
  LLMs, prompt engineering, and RAG frameworks
  to enhance agent intelligence and accuracy.
  
  
• Monitor, evaluate, and optimize agent performance and workflows.
  
  
• Ensure compliance with
  ITIL practices, security policies, and data privacy regulations
  .
  
  
• Maintain clear documentation of processes, configurations, and solutions.
  
  
• Collaborate with cross-functional teams in an
  Agile/Scrum environment
  .
  
  

Tech Stack

• ServiceNow Agentic AI, AI Orchestrator, AI Agent Studio
• LLMs, LangChain, LlamaIndex, Vector DBs
• Workflow Data Fabric, Raptor DB
• Agile/Scrum delivery methodology

What We're Looking For

• Bachelor's degree in Computer Science, IT, or related field (preferred).
  
  
• 2–3 years
  of hands-on software and ServiceNow development experience.
  
  
• 3–5 years
  working with Agentic AI, LLMs, prompt engineering, RAG frameworks, and vector DBs.
• 3–5 years
  of experience applying AI/ML models to predictive analytics and risk-based decision-making.
  
  
• Strong analytical and problem-solving skills.
  
  
• Prior experience with ServiceNow ITSM/CSM modules.
  
  
• Bilingual:
  fluent in English and Spanish
  (required).
  
  

Interview Process

• Two interviews (technical + soft skills), 1 hour each, via video conference (camera required).
  
  
• May include a
  hands-on technical assessment
  .