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servi desk informatica- konecta centro de lima Job Opening In Lima – Now Hiring Com2net

servi desk informatica konecta centro de lima

    Peru Jobs Expertini Expertini Peru Jobs Lima Other General Servi Desk Informatica Konecta Centro De Lima

Job description

Perfil: Service Desk – InformáticaFormación Académica

  • Técnico o Bachiller en Ingeniería de Sistemas, Informática, Computación o afines.

  • Cursos o certificaciones deseables: ITIL Foundation, Microsoft, Cisco, CompTIA, Service Desk.

Experiencia

  • Experiencia mínima de 6 meses a 1 año en soporte técnico, mesa de ayuda o service desk.

  • Atención y resolución de incidentes en hardware, software, redes e impresoras.

  • Experiencia en uso de herramientas de ticketing (Remedy, GLPI, ServiceNow, Jira u otros).

Conocimientos

  • Sistemas operativos: Windows, Linux (básico deseable), macOS.

  • Paquetería Office 365, correo electrónico (Outlook).

  • Redes: conceptos básicos de TCP/IP, DNS, DHCP, VPN, Wi-Fi.
  • Manejo de activos TI y herramientas de inventario.

  • Buenas prácticas en seguridad informática.

Competencias

  • Orientación al cliente y capacidad para dar soporte con un lenguaje claro y comprensible.

  • Comunicación efectiva oral y escrita.

  • Resolución de problemas y pensamiento analítico.

  • Trabajo en equipo y capacidad de adaptación.

  • Organización y manejo de tiempos.

Funciones Principales

  • Atender, registrar y dar seguimiento a incidentes y requerimientos reportados por los usuarios.

  • Brindar soporte remoto y presencial en hardware, software y redes básicas.

  • Escalar incidentes según niveles de complejidad.

  • Documentar soluciones y mantener actualizada la base de conocimiento.

  • Realizar instalación, configuración y mantenimiento preventivo de equipos.

  • Apoyar en la gestión de usuarios: creación de cuentas, accesos, contraseñas, etc.

  • Monitoreo de sistemas y reporte de incidencias críticas.

Condiciones deseables

  • Disponibilidad para trabajo en turnos 24/07 ( rotativos )
  • Planilla MYPE (50% BENEFICIOS )
  • Lugar de trabajo centro de lima - plaza san martin
  • Capacidad de trabajar bajo presión.

  • Vocación de servicio y mejora continua.

s/

Tipo de puesto: Tiempo completo

Sueldo: S/.1, S/.1,400.00 al mes

Required Skill Profession

Other General


  • Job Details

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54 Jobs in Peru
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