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Retention EN Job Opening In Lima – Now Hiring Concentrix


Job description

Job Title:

Retention EN

Job Description

The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services.

This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.

Essential Functions/Core Responsibilities

  • Achieve specific sales targets and maximizing sale opportunities on each and every call

  • Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs

  • Maintain broad knowledge of products, pricing, promotions, and procedures

  • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators ('KPIs')

  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

  • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer

  • Prepare complete and accurate work including appropriately notating accounts as required

  • Participate in activities designed to improve customer satisfaction and sales performance

  • Answer billing questions by talking through components of customer accounts

Candidate Profile

  • High school diploma with three to six months of sales experience preferred

  • Courteous with strong customer service orientation

  • Strong communication and negotiation skills required

  • Ability to effectively communicate, both written and verbally

  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

  • Basic computer navigation skills and PC Knowledge

  • Tolerance for repetitive work in a fast paced environment

  • Ability to work as a team member, as well as independently

  • Dependable with proficient attention to detail

  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

  • Able to rotate shifts, as needed

  • Based on location and/or program, additional experience/skills may be required

  • Job requirements may vary by country and will not contravene any local laws

Career Framework Role


Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.

Works with close supervision and clearly defined procedures.

Starting to demonstrate familiarity with client terminology, operating standards and procedures.

Starter without sustained metric performance levels.

Supplemental Geographical Information


RECRUITER ENTER THE APPLICABLE LANGUAGE:

GERMANY - This job description does not apply to employees in Germany.

UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION

PHILIPPINES

  • Minimum of two years of college education.

    No prior call center experience is required
  • Ability to think clearly and can explain simple issues effectively, both written and verbally

INDIA

  • High school diploma with zero to six months of sales experience preferred
  • Ability to effectively communicate, both written and verbally
  • Listen attentively to customer needs and concerns; demonstrate empathy
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem
  • Confirm customer understanding of the solution and provide additional customer education as needed
  • Ability to learn including strong problem solving skills
  • Demonstrate strong probing and problem solving skills
  • Should be able to handle complex queries
  • Should be able to resolve customer queries independently

Disclaimer


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:

PER Lima - Av Primavera 1013

Language Requirements:

English (Required)

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Required Skill Profession

Other General


  • Job Details

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Unlock Your Retention EN Potential: Insight & Career Growth Guide


Real-time Retention EN Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Retention EN in Lima, Peru, highlighting market share and opportunities for professionals in Retention EN roles.

6041 Jobs in Peru
6041
1120 Jobs in Lima
1120
Download Retention En Jobs Trends in Lima and Peru

Are You Looking for Retention EN Job?

Great news! is currently hiring and seeking a Retention EN to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Concentrix adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Peru laws and regulations

What Is the Average Salary Range for Retention EN Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Lima. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Retention EN?

Key qualifications for Retention EN typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Retention EN?

To improve your chances of getting hired for Retention EN, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Retention EN Job Success

Concentrix interview tips for Retention EN

Here are some tips to help you prepare for and ace your Retention EN job interview:

Before the Interview:

Research: Learn about the Concentrix's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Retention EN interview at Concentrix, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Concentrix's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Retention EN Positions

Setting up job alerts for Retention EN is easy with Peru Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!