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Resource Coordinator Job Opening In Peru, Peru – Now Hiring Atlas Technica


Job description

Position Name:  Resource Coordinator

Reports to: Resource Coordinator Manager
Shift: 3 AM - 12 PM Eastern Time



Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms.

Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.


We value ownership, execution, growth, intelligence, and camaraderie.

We are looking for people who share our , thrive, and contribute to this environment while putting the customer first.

At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team.

We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members.

Join Atlas Technica now!


As a Resource Coordinator, your primary goal will be to ensure that engineers in the support department are being utilized to their full capacity and that any issues of scheduling and coordination of work are addressed.

Specific responsibilities in support of this goal are summarized below.

Other duties of a broadly organizational nature will be assigned as needed.

This position reports to the Resource Coordination Manager and has growth potential in either a technical direction or a management one, depending on your aptitudes and company needs.

This is a remote work-from-home position.


Responsibilities:



  • Responsible for scheduling engineering calendars and tickets for a global support organization across several time zones.

  • Coordinating all IT resources to drive completion of tasks and ensure efficient resource utilization.

  • Coordinating scheduling of work with internal resources and client contacts.

  • Scheduling internal and onsite technical resources in our ticketing system (ConnectWise Manage).

  • Evaluating, prioritizing and assigning IT to support requests, following up where needed to ensure completion of outstanding items.

  • Monitoring service personnel schedules to ensure support coverage and lack of scheduling conflicts.

  • Monitoring resource schedules to ensure prompt service delivery and time entry on service requests.



  • Ensuring ticket deadlines are met

  • Keeping customers informed of scheduling or service changes or outages

  • Ensuring client satisfaction and resolving complaints

  • Surveying clients to measure client satisfaction

  • Efficiently communicate through instant messages, phone calls, and a ticketing system.


Requirements:



  • Strong communication and interpersonal skills, specifically strong customer service skills, being able to take possibly frustrated customer calls or difficult situations and find solutions that work for everyone involved.

  • Strong organizational and time management skills.

  • Strong attention to detail.

  • Strong decision-making and problem-solving skills.

  • Ability to multi-task in a fast-paced environment.

  • English language skills sufficient for professional communication in a business environment.

  • College degree or equivalent work experience.

  • Strong and stable internet connection to allow for disruption-free video and audio calls

  • Quiet environment with a professional background.




Desirable Qualities:



  • Experience in the MSP industry.

  • Experience working with MSP tools, ticketing systems such as ConnectWise Manage or similar.

  • 3 or more years of customer service experience.

  • Experience as a dispatcher, resource, or service coordinator in any industry.




Atlas Technica is proud to be an Equal Employment Opportunity employer.

We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Resource Coordinator Potential: Insight & Career Growth Guide


Real-time Resource Coordinator Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Resource Coordinator in Peru, Peru, highlighting market share and opportunities for professionals in Resource Coordinator roles.

112 Jobs in Peru
112
20 Jobs in Peru
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Download Resource Coordinator Jobs Trends in Peru and Peru

Are You Looking for Resource Coordinator Job?

Great news! is currently hiring and seeking a Resource Coordinator to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Atlas Technica adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Peru laws and regulations

What Is the Average Salary Range for Resource Coordinator Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Peru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Resource Coordinator?

Key qualifications for Resource Coordinator typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Resource Coordinator?

To improve your chances of getting hired for Resource Coordinator, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Resource Coordinator Job Success

Atlas Technica interview tips for Resource Coordinator

Here are some tips to help you prepare for and ace your Resource Coordinator job interview:

Before the Interview:

Research: Learn about the Atlas Technica's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Resource Coordinator interview at Atlas Technica, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Atlas Technica's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Resource Coordinator Positions

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