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Quality Analyst Supervisor Job Opening In Lima District – Now Hiring Pacifica Continental


Job description

We are looking for a dedicated and experienced trilingual  QA Supervisor (Spanish - English & Portuguese)  for our QA Process to lead and supervise a team of Quality Analysts.


As a supervisor, you will be responsible for managing the quality evaluation process, ensuring adherence to performance standards, and driving continuous improvement.


Your primary focus will be to provide guidance, support, and coaching to the Quality Analysts, ensuring the delivery of high-quality interactions and achieving key performance indicators.


Responsibilities: Lead and supervise a team of Quality Analysts, providing guidance, support, and coaching to ensure consistent and accurate evaluation of interactions.


Establish and communicate performance expectations, quality standards, and evaluation guidelines to the team.


Conduct regular team meetings to provide updates, share feedback, and address any challenges or concerns.


Monitor the performance of individual Quality Analysts, ensuring adherence to quality metrics, evaluation targets, and productivity goals.


Conduct regular performance evaluations and provide feedback to the Quality Analysts, highlighting areas of strength and areas needing improvement.


Identify training and development needs of the team and collaborate with the training department to deliver targeted training programs.


Collaborate with Operations Managers and other stakeholders to define and implement quality improvement initiatives.


Ensure the team maintains accurate and up-to-date records of quality evaluations, performance metrics, and feedback provided to customer service representatives.


Generate comprehensive reports on team performance, quality trends, and improvement opportunities for management review.


Conduct regular calibration sessions with Quality Analysts to ensure consistent evaluation and scoring of interactions.


Stay updated with industry best practices and trends in customer service and communication processes to enhance the quality evaluation process.


Foster a positive and collaborative team environment, encouraging open communication and knowledge sharing among team members.


Requirements: Spanish, Portuguese, and English language fluency is REQUIRED.


Bachelor's degree in any discipline or equivalent work experience in a customer service or BPO environment.


Proven experience as a leader in a BPO setting, preferably with experience in QA process evaluation.


Strong leadership and supervisory skills, with the ability to motivate and inspire a team.


Excellent verbal and written communication skills with attention to detail.


In-depth knowledge of quality monitoring tools, email platforms, and quality evaluation methodologies.


Strong analytical and problem-solving abilities to assess team performance and identify areas for improvement.


Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience generating reports.


Knowledge of customer service principles and practices.


Experience in conducting performance evaluations and providing constructive feedback.


Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.


Flexibility to adapt to changing business needs and work in shifts, if required.


As a QA Supervisor, you will play a critical role in ensuring the delivery of high-quality interactions and driving continuous improvement in the QA process.


If you have strong leadership skills, a passion for quality, and a desire to lead a team toward excellence, we encourage you to apply for this position.


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Required Skill Profession

Business Operations Specialists


  • Job Details

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Unlock Your Quality Analyst Potential: Insight & Career Growth Guide


Real-time Quality Analyst Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Quality Analyst in Lima District, Peru, highlighting market share and opportunities for professionals in Quality Analyst roles.

535 Jobs in Peru
535
235 Jobs in Lima District
235
Download Quality Analyst Jobs Trends in Lima District and Peru

Are You Looking for Quality Analyst Supervisor Job?

Great news! is currently hiring and seeking a Quality Analyst Supervisor to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Pacifica Continental adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Peru laws and regulations

What Is the Average Salary Range for Quality Analyst Supervisor Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Lima District. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Quality Analyst Supervisor typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Quality Analyst Supervisor Job Success

Pacifica Continental interview tips for Quality Analyst Supervisor

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Before the Interview:

Research: Learn about the Pacifica Continental's mission, values, products, and the specific job requirements and get further information about

Other Openings

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