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Urgent! Quality Analyst - BPO Job Opening In Lima District – Now Hiring Pacifica Continental



Job description

Nuestro cliente, una reconocida empresa global en consultoría y servicios, está en la búsqueda de un Quality Analyst especializado en procesos de voz para unirse a su equipo en el área de BPO.

  •   Responsabilidades: Monitorear y evaluar las interacciones de voz entre los representantes de servicio al cliente y los clientes para asegurar el cumplimiento de los estándares de calidad y lineamientos de la empresa.


    Analizar las interacciones de voz para verificar la precisión, integridad y conformidad con los protocolos y procedimientos establecidos.


    Identificar brechas de rendimiento y áreas de mejora en el desempeño de los representantes de servicio al cliente, basándose en métricas de calidad.


    Proporcionar retroalimentación constructiva y oportuna a los representantes de servicio al cliente sobre sus interacciones, destacando fortalezas y oportunidades de mejora.


    Colaborar con el equipo de capacitación para desarrollar y ofrecer programas de formación que aborden los conocimientos y habilidades identificados durante las evaluaciones de calidad.


    Mantener registros precisos de las evaluaciones de calidad, métricas de rendimiento y retroalimentación proporcionada.


    Participar en sesiones de calibración con otros analistas de calidad para asegurar una evaluación y puntuación consistentes de las interacciones de voz.

  •   Requisitos: Título universitario o experiencia equivalente en un entorno de servicio al cliente o BPO.


    Experiencia comprobable como Analyst en un entorno BPO, preferiblemente en evaluación de procesos de voz.


    Excelentes habilidades de comunicación verbal y escrita, con gran atención a los detalles.


    Fuertes habilidades analíticas y de resolución de problemas para evaluar interacciones de voz e identificar áreas de mejora.


    Capacidad para trabajar de manera independiente y en equipo, gestionando múltiples prioridades y plazos de manera efectiva.


    Dominio de Microsoft Office (Word, Excel, PowerPoint) y experiencia en la generación de informes.


    MUST: Nivel de Inglés (Intermedio/Avanzado) Powered by JazzHR


    Required Skill Profession

    Business Operations Specialists



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      Unlock Your Quality Analyst Potential: Insight & Career Growth Guide


    • Real-time Quality Analyst Jobs Trends in Lima District, Peru (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Quality Analyst in Lima District, Peru using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 512 jobs in Peru and 232 jobs in Lima District. This comprehensive analysis highlights market share and opportunities for professionals in Quality Analyst roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Quality Analyst BPO Job?

      Great news! is currently hiring and seeking a Quality Analyst BPO to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Pacifica Continental adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Peru laws and regulations
    • What Is the Average Salary Range for Quality Analyst BPO Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Lima District. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Quality Analyst BPO?

      Key qualifications for Quality Analyst BPO typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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    • Interview Tips for Quality Analyst BPO Job Success
      Pacifica Continental interview tips for Quality Analyst   BPO

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Pacifica Continental's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Quality Analyst BPO interview at Pacifica Continental, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Pacifica Continental's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

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