- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Quality Analyst BPO.
Urgent! Quality Analyst - BPO Job Opening In Lima District – Now Hiring Pacifica Continental
Nuestro cliente, una reconocida empresa global en consultoría y servicios, está en la búsqueda de un Quality Analyst especializado en procesos de voz para unirse a su equipo en el área de BPO.
Analizar las interacciones de voz para verificar la precisión, integridad y conformidad con los protocolos y procedimientos establecidos.
Identificar brechas de rendimiento y áreas de mejora en el desempeño de los representantes de servicio al cliente, basándose en métricas de calidad.
Proporcionar retroalimentación constructiva y oportuna a los representantes de servicio al cliente sobre sus interacciones, destacando fortalezas y oportunidades de mejora.
Colaborar con el equipo de capacitación para desarrollar y ofrecer programas de formación que aborden los conocimientos y habilidades identificados durante las evaluaciones de calidad.
Mantener registros precisos de las evaluaciones de calidad, métricas de rendimiento y retroalimentación proporcionada.
Participar en sesiones de calibración con otros analistas de calidad para asegurar una evaluación y puntuación consistentes de las interacciones de voz.
Experiencia comprobable como Analyst en un entorno BPO, preferiblemente en evaluación de procesos de voz.
Excelentes habilidades de comunicación verbal y escrita, con gran atención a los detalles.
Fuertes habilidades analíticas y de resolución de problemas para evaluar interacciones de voz e identificar áreas de mejora.
Capacidad para trabajar de manera independiente y en equipo, gestionando múltiples prioridades y plazos de manera efectiva.
Dominio de Microsoft Office (Word, Excel, PowerPoint) y experiencia en la generación de informes.
MUST: Nivel de Inglés (Intermedio/Avanzado) Powered by JazzHR
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Unlock Your Quality Analyst Potential: Insight & Career Growth Guide
Real-time Quality Analyst Jobs Trends in Lima District, Peru (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Quality Analyst in Lima District, Peru using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 512 jobs in Peru and 232 jobs in Lima District. This comprehensive analysis highlights market share and opportunities for professionals in Quality Analyst roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Pacifica Continental is currently hiring and seeking a Quality Analyst BPO to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Quality Analyst BPO Jobs Lima District.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Pacifica Continental adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Quality Analyst BPO Jobs Peru varies, but the pay scale is rated "Standard" in Lima District. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Quality Analyst BPO typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Quality Analyst BPO, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Quality Analyst BPO interview at Pacifica Continental, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Pacifica Continental's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Quality Analyst BPO is easy with Peru Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!