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Urgent! QA Analyst Job Opening In Lima – Now Hiring Solvo Global Careers



Job description

Hey We are looking for a QA Anlayst to join our team

La modalidad de contratacion es bajo planilla completa bajo regimen general.

La jornada laboral es de Lunes a Viernes de 8am a 4pm y puede realizarse de manera remota

Responsibilities

· Monitor and evaluate product or service quality through audits, reviews, and testing

· Listen and assess outbound Sales and inbound Client Care Coordination calls based on QA guidelines

· Participate in creating call monitoring formats and quality standards

· Analyze data to identify trends, issues, and areas for improvement

· Compile, maintain, and track team performance metrics

· Provide documented feedback to team member supervisors

· Develop and maintain quality documentation, including reports and checklists

· Collaborate with cross-functional teams to resolve quality issues

· Ensure compliance with internal standards and external regulations

· Support training initiatives related to quality standards and procedures

· Attend team meetings and perform administrative reporting tasks

· Future task: Coordinate and facilitate call calibration sessions within the team

Requirements

· Bachelor's degree in Quality Management, Engineering, Business, or related field preferred

· Must have 2+ years of proven experience as a Quality Assurance Analyst in a BPO company, handling call audits and performance analysis

· Strong analytical and problem-solving skills

· Familiarity with quality tools and methodologies (e.g., Six Sigma, ISO standards)

· Excellent communication and documentation skills

· Demonstrated English grammar proficiency and strong computer skills is a must

· Proficient in Microsoft Office, especially Excel is a must

· Detail-oriented, proactive, assertive, and able to meet daily deadlines is a must

· Ability to work independently

REMOTE

FULL TIME

JOIN US


Required Skill Profession

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