Estamos buscando un Project Manager confiable y proactivo.
REQUISITOS:
INGLES AVANZADO
· Minimum 2-4 years of professional work experience required.
· Bachelor's degree strongly preferred.
· Fluency in English, with strong written and verbal communication skills.
· Proven experience in project management and business analysis
· Familiarity with contact center operations, voice and digital channels, and technology solutions; experience with Genesys, Nice CXOne, Five9 or other contact center platforms a plus
· Strong analytical skills and strong Microsoft Office 365 (M365) skills with applications including PowerPoint, Excel, Word
· Interest in design and implementation of the newest AI-driven technology a plus
· Proficiency with project management and work flow applications including Lucidchart, SmartSheets, ClickUp, Asana, Monday, and other tools
Te cuento un poco de la modalidad de contratación:
JORNADA LABORAL
Es un trabajo presencial en nuestras oficinas ubicadas en San Isidro, Lima.
La jornada laboral es de lunes a viernes de 8 AM - 5PM CST.
CONTRATACIÓN
La contratación es bajo la modalidad de planilla completa bajo regimen general.
RESPONSABILIDADES:
· At the direction of a Senior Consultant or Project Leader, develop project plans, timelines and budgets; create documentation and manage critical aspects of project team deliverables and schedules, status reports and publication of meeting notes
· Utilize existing project templates or create new ones for client engagements that drive visibility to tasks and deliverables
· Track project progress including: identification of action items, progress resolving issues, and documentation decisions during the project
· Create and document as needed go live checklists, User Acceptance Testing (UAT) plans and schedules based on vendor templates and specifics
· Ensure all client data, project documents and call transcripts or recording are logged and saved in appropriate repositories
· Document operational processes or organizational structures to support client or project needs
· Support project team needs for creation of meeting presentations or other material
· Analyze operational and financial data as needed to demonstrate the impact of identified solutions