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Urgent! Practicante Profesional de Soporte TI Job Opening In San Isidro – Now Hiring Talsory

Practicante Profesional de Soporte TI



Job description

¿Quiénes somos?

Somos la primera empresa en brindar la gestión de Recursos Humanos como un servicio integrado (Capacitación, Desarrollo, Clima Laboral, Comunicación Interna).

En nuestra línea de Talsory Recruiting buscamos a los mejores talentos para trabajar en la planilla directa de nuestros más destacados clientes en tiempo récord, brindándote una excelente experiencia en el proceso de selección.

¿Qué buscamos?

Un Practicante Pro de Soporte TI con excelentes habilidades de comunicación y desenvolvimiento para poder establecer objetivos con el equipo y clientes.

Funciones:

  • Brindar apoyo en la atención de consultas de usuarios sobre el uso y funcionamiento de los productos de software de la empresa.

  • Colaborar en la verificación de errores y fallas reportadas en el sistema para su documentación y posterior análisis.

  • Apoyar en configuraciones básicas del sistema, bajo supervisión del equipo.

  • Participar en entrevistas con usuarios para levantar requerimientos funcionales simples.

  • Realizar seguimiento básico de tickets e incidencias, apoyando al equipo de soporte en la gestión y cierre de los mismos.

  • Apoyar en la capacitación inicial a usuarios sobre el uso del software.

  • Participar en el uso y aprendizaje de herramientas de gestión como JIRA o similares.

  • Documentar procesos y consultas frecuentes como parte de la base de conocimientos del área.

  • Monitorear el estado general del sistema utilizando herramientas como UptimeRobot, DataDog (u otras asignadas).

  • Verificar la disponibilidad del sitio web, realizar seguimiento a las fechas de vencimiento de certificados SSL/TLS y escalar alertas relevantes al equipo correspondiente.

  • Revisar tableros del sistema (CPU, memoria, uso de disco) para identificar y documentar anomalías.

  • Contribuir a la mejora continua de los runbooks operativos y listas de verificación de monitoreo.

Requisitos:

  • Egresado de la carrera de Ingeniería de Sistemas, Computación informática y/o a fines.

  • Conocimiento deseable en Jira / Gestión de Servicios.

  • Conocimiento deseable en configuración de sistemas.

  • Conocimiento deseable en solución de problemas en flujos de trabajo.

Tipo de puesto: Tiempo completo

Sueldo: S/.1, S/.1,500.00 al mes

Lugar de trabajo: Empleo presencial


Required Skill Profession

Other General



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    Unlock Your Practicante Profesional Potential: Insight & Career Growth Guide


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