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Urgent! Practicante Gestión de Clientes Job Opening In Lima – Now Hiring Corredores de Seguros Falabella

Practicante Gestión de Clientes



Job description

Descripción Empresa
Somos más de 90 mil personas que cada día trabajamos por el firme Propósito - Simplificar y Disfrutar más la Vida.

Estamos presentes en 9 países y compuestos por grandes marcas posicionadas de diversas industrias.

Falabella Retail, Sodimac, Banco Falabella, Tottus, Mallplaza, , Falabella Inmobiliario.

Cada una de éstas nos hace ser quienes somos, y es entre todos, como Un Solo Equipo, que buscamos diariamente reinventarnos y superar las experiencias de nuestros clientes.

Si eres trabajador de Falabella, revisa todos los cursos disponibles en la Academia Falabella, que te ayudarán a seguir impulsando tu desarrollo y preparar tu próxima aventura con nosotros

Misión Del Cargo
Medir la experiencia cliente para de reducir la fuga eficientemente y mejorar la lealtad (NPS)

Funciones Del Cargo
Gestionar y mantener actualizadas las bases de datos de encuestas de NPS (transaccional, gestión de experiencia – GEX, cartera y siniestros).

Automatizar procesos de extracción, transformación y carga de datos para facilitar la generación de reportes y análisis nps y fuga de cartera

Elaborar dashboards y reportes ejecutivos en Looker Studio y Power BI, visualizando resultados, notas, tasas de respuesta y efectividad de envío.

Consultar información desde bases de datos utilizando SQL y herramientas de Google Cloud Platform (GCP), principalmente BigQuery.

Envío de notificaciones para mejorar efectividad en procesos críticos

Levantar planes de acción orientados a mejorar los indicadores de nps y fuga

Requisitos

  • Estudiante de ingeniería industrial o sistemas (desde 8°ciclo)
  • Alto nivel de comunicación y relacionamiento
  • Análitico y orientado al logro de objetivos
  • Experiencia académica o laboral en el uso de Excel, SQL, BigQuery y otras herramientas de GCP.

  • Manejo de herramientas de visualización de datos como Looker Studio y Power BI.

  • Capacidad para automatizar procesos de generación y procesamiento de bases de datos.

Condiciones Oferta
Descripción proceso de selección:

El proceso de selección se realiza a través de Aira - plataforma de reclutamiento diseñado para mejorar tu experiencia de postulación.

Para Postular Solo Necesitas

  • Postular a la oferta
  • Revisar tu email
  • Ingresar a Aira y contestar las preguntas y/o pruebas solicitadas

Luego, si vemos que tu perfil se ajusta a lo que estamos buscando, te contactaremos por email (a través de Aira) para seguir a la etapa presencial.


Required Skill Profession

Other General



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    Unlock Your Practicante Gestión Potential: Insight & Career Growth Guide


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