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Patient Experience, Manager - Full Time 8 Hour Days (Exempt) (Non-Union) Job Opening In Lima Metropolitana – Now Hiring USC Rossier Global Executive Ed.D.


Job description

Patient Experience, Manager - Full Time 8 Hour Days (Exempt) (Non-Union)

Join to apply for the Patient Experience, Manager - Full Time 8 Hour Days (Exempt) (Non-Union) role at USC Rossier Global Executive Ed.D.

Position Overview

The Patient Experience Program Manager at USC Norris Cancer Hospital is responsible for leading initiatives that enhance patient and family-centered care.

The role requires leadership, organizational, and analytical skills to coordinate programs such as concierge services, volunteer services, and the Image Enhancement Center.

The manager will also assist in strategic planning, manage communication and project rollouts, and support a culture of excellence in patient satisfaction and service.

Essential Duties

  1. Patient Experience: Ensure a positive experience for patients and families, develop best practices, manage social media reputation, handle complaints, and follow patient care continuity.

  2. Volunteer Management: Recruit, retain, and recognize volunteers, create departmental processes, and improve operational excellence.

  3. Leadership and Coordination: Lead daily huddles, participate in leadership meetings, assist with strategic planning, manage patient advisory councils, and facilitate patient experience projects.

  4. Program Management: Oversee the Image Enhancement Center, manage concierge services, inventory, and contribute to organizational improvements.

Minimum Qualifications

  • Master’s degree in a related field.

  • At least 5 years of experience in patient/customer relations, with a proven record of developing and implementing satisfaction programs.

  • At least 2 years of leadership experience in patient/family satisfaction initiatives.

  • Strong interpersonal, communication, facilitation, coaching, and analytical skills.

  • Proficiency in team building, conflict resolution, project management, and computer applications.

Preferred Qualifications

  • Additional certifications relevant to patient experience.

Licenses/Certifications

  • Fire Life Safety Training (LA City) within 30 days of hire if applicable.

  • Certification as a Patient Experience Professional within one year of hire.

The salary range is $81,120 - $133,010 annually, based on experience and other factors.

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Required Skill Profession

Gestión Y Operaciones


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Unlock Your Patient Experience Potential: Insight & Career Growth Guide


Real-time Patient Experience Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Patient Experience in Lima Metropolitana, Peru, highlighting market share and opportunities for professionals in Patient Experience roles.

65 Jobs in Peru
65
23 Jobs in Lima Metropolitana
23
Download Patient Experience Jobs Trends in Lima Metropolitana and Peru

Are You Looking for Patient Experience, Manager Full Time 8 Hour Days (Exempt) (Non Union) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at USC Rossier Global Executive Ed.D. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Peru laws and regulations

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Key qualifications for Patient Experience, Manager Full Time 8 Hour Days (Exempt) (Non Union) typically include Gestión Y Operaciones and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Patient Experience, Manager Full Time 8 Hour Days (Exempt) (Non Union) Job Success

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Here are some tips to help you prepare for and ace your Patient Experience, Manager Full Time 8 Hour Days (Exempt) (Non Union) job interview:

Before the Interview:

Research: Learn about the USC Rossier Global Executive Ed.D.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

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By following these tips, you can increase your chances of making a positive impression and landing the job!

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